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- Tasks: Assist in logistics, customer service, and data management for transport operations.
- Company: Join a dynamic team at a leading transport company in Rochester, Kent.
- Benefits: Enjoy 20 days holiday, free parking, and a health & wellbeing programme.
- Why this job: Gain hands-on experience in transport while contributing to operational improvements and customer satisfaction.
- Qualifications: Previous experience in transport or logistics is preferred; strong communication and organisational skills are essential.
- Other info: Flexible working hours with a supportive team culture.
The predicted salary is between 29484 - 32981 £ per year.
Position: Transport Assistant
Location: Stanley House, Anthonys Way, Medway City Estate, Rochester, Kent, ME2 4NF
Line Reporting Manager: CCTV Divisional Manager
Hours: Monday - Friday, Alternate weeks 06:00am-16:00pm & 08:00am-18:00pm (hours unpaid lunch)
Salary: £12.60ph / £29,484 Annually
Principle Duties and Accountabilities:
- Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers.
- Support Senior Transport Teams.
Roles and Responsibilities:
- Logistics & Planning: Assist line manager in the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established procedures. Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement. Be aware and monitoring of daily vehicle revenue. Take responsibility for managing planning of works in line manager's absence.
- Customer Service: Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales and optimize performance. Address/resolve complaints and issues in a timely and professional manner. Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers.
- Data Processing & Administration: Managing the in-house systems and databases (Weighsoft, CTrack, Ortec, AAIR). Managing and maintaining office files. Ensure that all jobs are documented correctly. Take responsibility for drivers' timesheet/hours in manager's absence.
Health & Safety:
Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work. It shall be the duty of every employee while at work to:
- To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work;
- To co-operate with their employer or any other person to enable that duty or requirement to be performed or complied with.
Transport Assistant Health and Safety Responsibilities:
- To understand and comply with the company health and safety policy.
- To influence and promote a positive health, safety culture within the organisation and lead by example.
- To ensure all works activities are carried out in a safe manner and in accordance with legislative, company requirements and the risk assessments.
- To ensure housekeeping of the works and welfare areas are fully maintained.
- To carry out comprehensively and complete in full, all company required documentation.
- To report all health, safety and environmental incidents to the Line Manager within 2 hours of it happening.
- To ensure awareness of the company fire and first aid arrangements, and emergency evacuation procedure.
Qualifications / Competency:
- Previous experience including fleet resources.
- Previous experience in the transport, waste or logistics industry desired.
- Must have the ability to take on responsibility for your own workload.
- Proficient using Microsoft Office systems including Word and Excel.
- Good communicator, able to provide clear oral and written advice to field teams and management as required.
- Organizing and planning skills to ensure work programmes are established and followed.
- Able to work with a minimum of supervision.
- Reliable, responsible, numerate and commercially aware.
- Receptive to training and new ways of working.
- Ability to work well under pressure.
What we offer:
- 20 days holiday plus bank holidays.
- Full PPE provided.
- Company events.
- Company pension.
- Free parking / On-site parking.
- Health & wellbeing programme.
- Death In Services.
- Referral programme.
Locations
Transport Assistant in Rochester, Kent employer: MTS Cleansing Services Ltd
Contact Detail:
MTS Cleansing Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Assistant in Rochester, Kent
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Weighsoft and CTrack. Having a good understanding of these systems will not only boost your confidence but also show us that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role involves liaising with both internal and external customers. Practising how to handle complaints and provide clear advice can set you apart from other candidates.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed workloads or planned logistics in previous roles. This will help us see your ability to take responsibility and work independently.
✨Tip Number 4
Research the company’s health and safety policies and be prepared to discuss how you would promote a positive safety culture. Showing that you understand the importance of health and safety in the workplace will resonate well with us.
We think you need these skills to ace Transport Assistant in Rochester, Kent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Transport Assistant position. Tailor your application to highlight relevant experience in logistics, customer service, and data processing.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in transport, logistics, or related fields. Emphasise your skills in Microsoft Office, communication, and planning, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your past experiences align with the duties listed in the job description, particularly in customer service and operational improvement.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Transport Assistant.
How to prepare for a job interview at MTS Cleansing Services Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Transport Assistant. Familiarise yourself with logistics, planning, and customer service aspects mentioned in the job description. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As a Transport Assistant, you'll need to liaise with various departments and customers. Prepare examples of how you've effectively communicated in previous roles, whether it's resolving complaints or coordinating resources. This will highlight your ability to handle customer service challenges.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss situations where you've identified trends or challenges and proposed solutions. This is particularly relevant for the role's focus on operational improvement. Use specific examples to illustrate your analytical skills and proactive approach.
✨Emphasise Health and Safety Awareness
Understanding health and safety regulations is crucial for this position. Be prepared to talk about your knowledge of health and safety practices and how you've implemented them in past roles. This shows that you take workplace safety seriously and can contribute to a positive safety culture.
