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- Tasks: Supervise operations, manage service delivery, and ensure health and safety compliance.
- Company: Join a family-run company prioritising employee wellbeing and safety.
- Benefits: Enjoy a competitive salary, pension, 20 days leave, and health programmes.
- Why this job: Be part of a supportive team, improve efficiency, and make a real impact.
- Qualifications: Experience in transport or logistics, HGV Class 1 & 2, and strong communication skills required.
- Other info: Opportunities for overtime and career growth in a dynamic environment.
The predicted salary is between 38350 - 43350 £ per year.
Position:Operations Supervisor
Location:Worcester Area
Line Reporting Manager:General Manager
Working Hours:06:00am – 16:00pm, Monday – Friday
Salary: £38,350, £14.75hr (opportunities for overtime)
Principle Duties and Accountabilities:
- This is a supervisory role, responsible for assisting the Management in the Support on the Severn Trent Water Contract
Roles and Responsibilities:
- To assist in the management of the delivery of planned and reactive services to industrial, commercial and domestic customers in accordance with established quality procedures
- Receive service requests verbally or electronically, providing advice and prices to customers, and coordinate the relevant resources to meet agreed timescales
- To support in H&S and environmental compliance of operations including the preparation of risk and method statements, and the inspection and maintenance of plant
- Use standard and in-house software for a range of tasks including job management and costing as well as reporting and administration
- Manage day to day issues arising from the supervision of field teams including providing advice and instructions, attendance and timekeeping, sickness and other absence, authorization of overtime, coaching, welfare, disciplinary matters and the identification of training needs
- Ensure operatives always keep their vehicles in a clean and roadworthy condition
- Liaise with and assist generally other sections in the Company in the delivery of operational and administrative services to internal and external customers, ensuring customer relations are positively developed and maintained and any customer complaints are dealt with within a timely manner
- Always perform tasks in accordance with H&S and statutory procedures having regard also to the Companys quality management system
- Promote continuous improvement and seek to identify and recommend new methods of working to achieve benefits including greater efficiency, improved quality and safer methods of working
- Ensure company policies and procedures are adhered to
- Support with Supervisor Call out
- Operate Large jetting/Tankering Operations including BRMS
- Attend Client comm cell meetings
- Improve performance within an allocated area
- Work within and to the contractual KPI & SLA(s)
- Work along side sub-contractor resources
Health & Safety:
Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work
It shall be the duty of every employee while at work to:
(a) To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and
(b) as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with
Health and Safety Responsibilities are:
- To understand and implement the company health and safety policy
- To ensure and monitor the health, safety and welfare of all staff/sub contractors working under their remit
- To influence and promote a positive health, safety culture within the organisation and lead by example
- To carry out at least 1 x IMS527 Senior Manager tour of works area and 1 x Weekly SHEF report for the depot/offices/workshop. Copies of these are to be submitted to their respective SHEQW representative by the end of each month
- To investigate all occupational accidents and incidents using the company 2, 2, 2 process and produce detailed reports with supplementary evidence with support from the SHEQW department
- To report all health, safety and environmental incidents to relevant persons and your SHEQW representative upon notification or at least within 2 hours
- To ensure safety briefings/TBTs are delivered and signed registers are completed
- To ensure you are aware of the company fire and first aid arrangements, and emergency evacuation procedure
Qualifications / Competency:
- Previous experience in the transport, waste or logistics industry desired
- Must have the ability to take on responsibility for your own workload
- Proficient using Microsoft Office systems including Word and Excel
- Good communication and observation skills
- Able to work with a minimum of supervision and to receive instructions remotely
- Ability to work under pressure and assess all aspects of workload in a methodical manner
- Must have the ability to take on responsibility of working within very controlled guidelines and environmental regulations
- Must have SSTS Qualifications
- Must haveHGV Class 2 & HGV Class 1
In return:
- Company Pension
- Death in service cover
- 20 days annual leave, enhanced with length of service, plus statutory days
- Competitive salary
- Employee Assistance Programme
- Support from a family run company that considers, your health, safety, and wellbeing as a number one priority
- Company events
- Free parking / On-site parking
- Health & wellbeing programme
- Referral programme
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Operations Supervisor employer: MTS Cleansing Services Ltd
Contact Detail:
MTS Cleansing Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with the Severn Trent Water Contract and its operational requirements. Understanding the specifics of this contract will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Highlight your experience in health and safety compliance, as this is a key responsibility of the Operations Supervisor. Be prepared to discuss specific examples of how you've promoted safety culture in previous roles.
✨Tip Number 3
Brush up on your Microsoft Office skills, particularly Excel, as you'll need to manage reports and data effectively. Consider taking a quick online course if you feel you need a refresher.
✨Tip Number 4
Network with professionals in the transport, waste, or logistics industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the transport, waste, or logistics industry. Emphasise any supervisory roles you've held and your ability to manage workloads effectively.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Operations Supervisor role. Mention your proficiency in Microsoft Office and your experience with health and safety compliance.
Highlight Relevant Qualifications: Clearly list your qualifications, such as SSTS and HGV Class 1 & 2. This will demonstrate that you meet the essential criteria for the position.
Showcase Communication Skills: Provide examples in your application of how you've effectively communicated with teams and customers in previous roles. This is crucial for managing field teams and ensuring customer satisfaction.
How to prepare for a job interview at MTS Cleansing Services Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Operations Supervisor. Familiarise yourself with the key duties mentioned in the job description, such as managing service requests and ensuring health and safety compliance.
✨Demonstrate Leadership Skills
As a supervisory role, it's crucial to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved processes.
✨Highlight Relevant Experience
If you have previous experience in transport, waste, or logistics, be ready to discuss it. Emphasise how your background aligns with the company's needs and how you can contribute to their operations.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, be prepared to answer questions related to safety protocols and your experience in promoting a positive safety culture. Think of specific instances where you've implemented safety measures.
