The Rewards and Benefits on Offer:
- Immediate start available
- A competitive basic salary and benefits
- 25 days holiday plus BHOLS
- Death in Service 2x annual salary
- Auto-enrolment pension
- Healthcare cash plan.
- The chance to gain experience with a rapidly growing blue-chip employer
- Free on-site parking
MTrec's New Opportunity:
MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative. The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers
The Job you will do:
- Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements
- Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service
- Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues
- Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times
- Maintain system housekeeping and admin
About you:
- Experience in a customer service-focused role, ideally within engineering/manufacturing
- Experience in logistics and export documentation is desirable
- Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer.
- Excellent communication skills, both written and verbal, including a confident and professional telephone manner.
- The ability to work effectively as part of a team and independently when required.
- Good IT literacy, with knowledge of common Microsoft Office applications
Customer Service Representative in Washington employer: MTrec
Join a well-established manufacturing firm in Shildon as a Maintenance Technician, where you'll enjoy a highly varied role in a fast-paced environment. With competitive pay at £25 an hour, excellent benefits including a pension scheme, free onsite parking, and opportunities for permanent contracts, this company fosters a supportive work culture that prioritises employee growth and continuous improvement. Embrace the chance to work collaboratively with production teams while ensuring compliance with safety regulations and enhancing equipment reliability.
