Warranty Engineer

The Company

Our client is a North East based manufactuer. Due to sustained growth they are now recruiting for a Warranty Engineer.

The Role

• You will support in the the analysis of warranty return parts to improve warranty performance and customer satisfaction.
• Ensuring company and customer 3 months in service and warranty cost targets are achieved.
• You make a significant contribution towards the improved performance of these products.
• This will involve working closely with customers, major suppliers and manufacturing.
• Coordinate 3 months in service target achievement set by company and Customer.
• Coordinate warranty cost target achievement.
• Manage parts analysis returned to site.
• Manage parts analysis of returned parts to tier supply base.
• Support NPL and safe launch for market issues.
• Proactive approach to quality improvement activities.
• Take lead with company and customers for quality improvements.
• Warranty data trend analysis and proactively feedback to team.
• Recharge warranty costs back to suppliers.
• Send all claims lists to suppliers on monthly basis.
• Manage supplier responses timely for warranty parts return.
• Respect customer deadlines.
• Support customer for warranty issues.
• Regular meetings with customer for continuous follow up and improvements.
• Support audits for warranty improvement activities.
• Support and advise on warranty issues for continuous improvements.
• Support corrective action activity for warranty issues.
• Comply with Internal processes and procedures to assure IATF 16949.

The Person

• Ideally qualified to minimum of HNC level in an appropriate discipline or equivalent level of experience.
• Have experience within a similar role, gained in a fast moving, automotive manufacturing environment.
• Self-motivated, proactive thinker and possess excellent communication, teamwork and organisational skills.
• Excellent understanding of all aspects of warranty systems and processes.
• Experiance in high volume manufacturing.
• Good IT Skills .
• Excellent understanding problem solving techniques.
• Process auditing experience, ideally including an IATF/ISO auditor qualification.

The Benefits

• You will be working for a well-established growing employer.
• An excellent salary.
• A company experiencing continued growth, expansion and investment.
• The company are fully compliant with the latest health and safety requirements for current safe working practices.

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