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For Companies At a Glance
- Tasks: Analyse warranty returns to boost performance and customer satisfaction.
- Company: Established North East manufacturer with a focus on growth and innovation.
- Benefits: Competitive salary, growth opportunities, and a commitment to health and safety.
- Why this job: Make a real impact on product quality and customer experience in the automotive industry.
- Qualifications: HNC level qualification or equivalent experience in automotive manufacturing.
- Other info: Join a dynamic team dedicated to continuous improvement and quality assurance.
The Company
Our client is a North East based manufacturer. Due to sustained growth they are now recruiting for a Warranty Engineer.
The Role
- You will support in the analysis of warranty return parts to improve warranty performance and customer satisfaction.
- Ensuring company and customer 3 months in service and warranty cost targets are achieved.
- You make a significant contribution towards the improved performance of these products.
- This will involve working closely with customers, major suppliers and manufacturing.
- Coordinate 3 months in service target achievement set by company and Customer.
- Coordinate warranty cost target achievement.
- Manage parts analysis returned to site.
- Manage parts analysis of returned parts to tier supply base.
- Support NPL and safe launch for market issues.
- Proactive approach to quality improvement activities.
- Take lead with company and customers for quality improvements.
- Warranty data trend analysis and proactively feedback to team.
- Recharge warranty costs back to suppliers.
- Send all claims lists to suppliers on a monthly basis.
- Manage supplier responses timely for warranty parts return.
- Respect customer deadlines.
- Support customer for warranty issues.
- Regular meetings with customer for continuous follow up and improvements.
- Support audits for warranty improvement activities.
- Support and advise on warranty issues for continuous improvements.
- Support corrective action activity for warranty issues.
- Comply with Internal processes and procedures to assure IATF 16949.
The Person
- Ideally qualified to minimum of HNC level in an appropriate discipline or equivalent level of experience.
- Have experience within a similar role, gained in a fast moving, automotive manufacturing environment.
- Self-motivated, proactive thinker and possess excellent communication, teamwork and organisational skills.
- Excellent understanding of all aspects of warranty systems and processes.
- Experience in high volume manufacturing.
- Good IT Skills.
- Excellent understanding problem solving techniques.
- Process auditing experience, ideally including an IATF/ISO auditor qualification.
The Benefits
- You will be working for a well-established growing employer.
- An excellent salary.
- A company experiencing continued growth, expansion and investment.
- The company are fully compliant with the latest health and safety requirements for current safe working practices.
Warranty Engineer in Sunderland employer: MTrec Technical
Contact Detail:
MTrec Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Engineer in Sunderland
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their warranty processes and think about how your skills can contribute to improving customer satisfaction. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Warranty Engineer in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Warranty Engineer role. Highlight your experience in warranty systems and automotive manufacturing, and don’t forget to showcase your problem-solving skills. We want to see how you can contribute to our growth!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to warranty analysis and customer satisfaction. Let us know how you can help improve our processes!
Show Off Your Skills: Don’t hold back on showcasing your IT skills and any relevant qualifications. If you’ve got experience with IATF/ISO auditing, make sure to mention it! We love candidates who are proactive and self-motivated.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at MTrec Technical
✨Know Your Warranty Systems
Make sure you brush up on your knowledge of warranty systems and processes. Be ready to discuss how you've used these in previous roles, especially in high-volume manufacturing. This will show that you understand the core of the job and can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled warranty issues in the past. Think about specific problems you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your proactive approach and ability to improve quality.
✨Communicate Effectively
Since this role involves working closely with customers and suppliers, practice articulating your thoughts clearly. Use examples from your experience to highlight your teamwork and communication skills. Remember, it's not just about what you say, but how you say it!
✨Understand the Company Culture
Research the company’s values and recent developments. Being able to align your answers with their goals, especially around customer satisfaction and quality improvement, will show that you're genuinely interested in contributing to their success.
