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- Tasks: Join our team to handle emergency call-outs and scheduled maintenance for fire and security systems.
- Company: Dynamic company focused on life safety and security solutions.
- Benefits: Competitive pay, low staff turnover, and opportunities for professional growth.
- Why this job: Make a real difference in safety while developing your technical skills.
- Qualifications: Experience in servicing fire and security systems with strong fault-finding abilities.
- Other info: Flexible hours and a supportive team environment await you.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems.
This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards.
The Job you'll do:
- Respond to emergency call-outs within agreed SLAs.
- Be part of an out of hours support team.
- Diagnose and rectify faults across fire, security, and telecom systems.
- Provide temporary and permanent solutions to system failures.
- Complete detailed service reports and documentation.
- Communicate clearly with clients regarding system status and required remedial works.
Planned Preventative Maintenance (PPM):
- Carry out routine servicing and inspections in line with industry standards and contracts.
- Test and inspect fire alarm systems (conventional and addressable).
- Service intruder alarms, CCTV (IP & analogue), and access control systems.
- Maintain TECS including structured cabling, intercoms, and associated infrastructure.
- Identify and report system deficiencies and recommend remedial actions.
Systems Experience:
- Fire Alarm Systems (BS5839 compliant)
- Intruder Alarms
- CCTV Systems (IP-based systems preferred)
- Access Control Systems
- Emergency Lighting (BS5266 compliant)
- TECS / Structured Cabling / Door Entry Systems
About You:
Essential:
- Proven experience in servicing fire and security systems.
- Strong fault-finding and diagnostic skills.
- Knowledge of relevant British Standards and industry regulations.
- Ability to work independently and manage workload effectively.
- Full UK driving licence.
- Good IT skills for digital reporting systems.
- Excellent communication and customer service skills.
Desirable:
- FIA qualification or relevant fire & security certifications.
- ECS/CSCS card.
- IPAF/PASMA.
- Experience with major manufacturers systems.
- Knowledge of SSAIB or NSI compliance requirements.
Personal Attributes:
- Highly organised and self-motivated.
- Professional and client-focused.
- Strong attention to detail.
- Calm under pressure during emergency call-outs.
- Flexible with out-of-hours work and on-call rota.
The Rewards and the Benefits:
- Competitive pay.
- Low staff turnover.
Onderhoudsmonteur, engineer. in Sunderland employer: MTrec Technical
Contact Detail:
MTrec Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onderhoudsmonteur, engineer. in Sunderland
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend relevant events, and join online forums. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with fire and security systems. This will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on how you can solve problems and provide excellent customer service.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your fault-finding skills and experience with compliance standards.
We think you need these skills to ace Onderhoudsmonteur, engineer. in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire and security systems. We want to see your strong fault-finding skills and any relevant certifications you have. Don’t forget to mention your ability to work independently and manage your workload!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about the role and how your skills align with our needs. Be sure to mention your customer service experience and how you handle emergency situations.
Showcase Your Technical Skills: In your application, highlight your knowledge of British Standards and industry regulations. We’re looking for someone who can diagnose and rectify faults effectively, so give us examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MTrec Technical
✨Know Your Systems
Make sure you brush up on your knowledge of fire, security, and telecom systems. Be ready to discuss specific experiences where you've diagnosed and rectified faults. This will show that you’re not just familiar with the systems but also have hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves communicating with clients, prepare examples of how you've provided excellent customer service in the past. Think about situations where you had to explain technical issues to non-technical clients and how you ensured their satisfaction.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss specific instances where you’ve had to think on your feet during emergency call-outs. Highlight your fault-finding skills and how you managed to provide both temporary and permanent solutions under pressure.
✨Be Ready for Compliance Questions
Familiarise yourself with relevant British Standards and industry regulations. Expect questions about compliance requirements like BS5839 and BS5266. Showing that you understand these standards will demonstrate your commitment to safety and quality.