At a Glance
- Tasks: Support and enhance IT infrastructure while troubleshooting and resolving tech issues.
- Company: Join a growing, forward-thinking organisation focused on technology and improvement.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and 25 days annual leave.
- Other info: Collaborative environment with training opportunities and exposure to cutting-edge technologies.
- Why this job: Make a real impact in a hands-on role with diverse IT projects and career progression.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of Windows and SQL.
The predicted salary is between 30000 - 40000 £ per year.
The Rewards and Benefits on offer:
- The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement
- A long-term, permanent position offering stability and career progression
- Competitive salary and benefits package
- Private healthcare and health cash plan
- Company pension scheme
- 25 days annual leave plus bank holidays
- Exposure to a wide range of IT systems, technologies, and projects
- Training and development opportunities
- A supportive and collaborative working environment
An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure. This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives. Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.
The Job you will do:
- Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks
- Diagnose, troubleshoot, and resolve hardware and software issues
- Manage and escalate IT incidents and change requests via a service desk system
- Install, configure, and maintain IT hardware and software, ensuring licensing compliance
- Support onboarding and offboarding activities, including user accounts, devices, and workspace moves
- Ensure desktops, laptops, and servers are patched in line with compliance requirements
- Support and deliver IT projects as directed, working with other departments where required
- Liaise with external suppliers and support partners when necessary
- Provide support for business systems, including reporting and data outputs
- Assist with network cabling tasks and infrastructure changes (training provided where required)
- Adhere to IT policies, procedures, and security standards
- Participate in security awareness and compliance training
- Report security incidents and non-conformances in line with internal procedures
- Work within relevant legislation and regulatory frameworks
- Support internal audits, certifications, and compliance initiatives
- Undertake occasional out-of-hours work to support project delivery
About You:
- Proven experience in an IT support or IT engineering role
- Strong knowledge of Windows desktop and server operating systems
- Experience with SQL is essential
- Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
- Experience installing and supporting servers, including migrations
- Working knowledge of networking and firewall technologies
- Familiarity with virtualisation platforms such as VMware or Hyper-V
- Excellent problem-solving ability with strong attention to detail
- Self-motivated with a proactive and practical approach
- Strong organisational, communication, and interpersonal skills
- Ability to work independently and as part of a wider team
- Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience
- A genuine interest in IT and continuous professional development
- Experience supporting ERP or business-critical systems
- Exposure to operational or manufacturing-style environments
- Awareness of cyber security standards and frameworks
- Experience supporting information security management systems
- Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)
IT Engineer in Sunderland employer: MTrec Technical
Join a dynamic and innovative organisation in the Northeast that prioritises technology and continuous improvement, offering a stable, long-term position as an IT Engineer. With a competitive salary, private healthcare, and extensive training opportunities, you will thrive in a supportive and collaborative work culture that encourages professional growth and exposure to diverse IT systems and projects.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer in Sunderland
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT field. Attend meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can refer you to their company.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical capabilities and passion for IT beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would troubleshoot specific issues or handle user queries. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace IT Engineer in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Engineer role. Highlight your relevant experience, especially with Windows systems, SQL, and any IT support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about technology and how you can contribute to our team. Be sure to mention any specific projects or experiences that relate to the job description.
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and come up with practical solutions!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at MTrec Technical
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows desktop and server operating systems, SQL, and Microsoft 365. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved IT issues in previous roles. Think about specific challenges you faced and how you approached them, as this will demonstrate your strong problem-solving ability.
✨Understand the Company’s IT Environment
Research the organisation's IT infrastructure and any recent projects they've undertaken. This will help you tailor your answers and show that you're genuinely interested in contributing to their ongoing improvement initiatives.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific IT incidents or changes. Practise articulating your thought process clearly, as this will highlight your proactive approach and ability to work under pressure.
