At a Glance
- Tasks: Manage customer calls and emails, providing excellent service and support.
- Company: Award-winning Newcastle-based company with a friendly team culture.
- Benefits: Monday to Friday hours, hybrid working options, 25 days holiday plus bank holidays.
- Other info: Excellent training programme and long-term career progression opportunities.
- Why this job: Join a dynamic team and grow your career in a supportive environment.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 18900 - 23100 £ per year.
Rewards and Benefits on offer:
- Working Monday to Friday, from 09:00 - 19:00 (8-hour shifts).
- Every other Saturday, from 09:00 - 13:00.
- Friendly customer base with a superb team culture.
- Excellent training programme for the first 4 weeks.
- Option for hybrid working after successful completion of probation/training period.
- Newcastle based offices with car parking facilities onsite.
- 25 days holidays + bank holidays, increasing to 28 after 5 years.
- Company Pension Scheme.
- Long-term career progression with a secure and well-established employer.
Your New Career Opportunity:
MTrec Commercial is representing our prestigious award-winning Newcastle based client with their plans for growth and expansion in their Customer Service operation. They are looking to recruit a permanent Customer Service Representative to join their highly trained team in an excellent office environment.
If you have a background in customer services and can provide a great customer experience, you must be IT literate, experienced in dealing with customers professionally, and able to respond to customer service calls and emails. You will be joining a dynamic company with a superb team-based culture and opportunities for career advancement.
The job you will be doing:
- Managing inbound telephone calls from clients and prospective clients.
- Offering appropriate quotations to customers using relevant procedures and systems.
- Relaying information to clients in a clear and understandable manner.
- Responding to customer emails and assisting with technical queries.
- Maintaining competent knowledge of all products and services offered to both commercial and retail customers.
- First line response to incoming calls with accurate recording for speedy closure and optimum settlement.
- Professional handling of calls to ascertain liability and move forward positively.
- Recording relevant information to reduce potential costs and identify indemnity concerns.
- Making outbound calls when appropriate and applying relevant notes to claims for continuity.
About you:
- Experience in a customer service background, ideally in an office-based setting with inbound calls.
- Demonstrated longevity and tenure in job roles.
- Confident telephone manner with clear and concise communication skills.
- IT literate with the ability to provide customer service responses via email.
- Key qualities include a positive, friendly, and customer-oriented attitude.
- Strong time management and organisational skills.
Customer Service Representative in Newcastle upon Tyne employer: MTrec Technical
Join a leading company that values its employees with a competitive salary, generous holiday allowance, and a comprehensive benefits package including private medical insurance and a pension scheme. Our supportive work culture fosters growth and development, offering you the chance to advance your career in a dynamic environment while working on diverse and interesting projects within the heavy industry sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Technical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Technical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Technical:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Technical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Technical!
How to prepare for a job interview at MTrec Technical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
