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- Tasks: Respond to emergency call-outs and perform scheduled maintenance on fire and security systems.
- Company: Join a dynamic team at MTrec, focused on life safety and security.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in safety while developing your technical skills.
- Qualifications: Experience in servicing fire and security systems with strong fault-finding abilities.
- Other info: Opportunity for career growth in a professional and client-focused setting.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced and proactive Reactive & Planned Service Engineer to join our Fire, Security & TECS team. The successful candidate will be responsible for carrying out both emergency reactive call-outs and scheduled preventative maintenance across a range of life safety, security, and telecom systems. This role requires strong fault-finding ability, excellent customer service skills, and the capability to work independently across multiple sites while maintaining high compliance and safety standards.
The Job you'll do:
- Respond to emergency call-outs within agreed SLAs.
- Be part of an out of hours support team.
- Diagnose and rectify faults across fire, security, and telecom systems.
- Provide temporary and permanent solutions to system failures.
- Complete detailed service reports and documentation.
- Communicate clearly with clients regarding system status and required remedial works.
Planned Preventative Maintenance (PPM):
- Carry out routine servicing and inspections in line with industry standards and contracts.
- Test and inspect fire alarm systems (conventional and addressable).
- Service intruder alarms, CCTV (IP & analogue), and access control systems.
- Maintain TECS including structured cabling, intercoms, and associated infrastructure.
- Identify and report system deficiencies and recommend remedial actions.
Systems Experience:
- Fire Alarm Systems (BS5839 compliant)
- Intruder Alarms
- CCTV Systems (IP-based systems preferred)
- Access Control Systems
- Emergency Lighting (BS5266 compliant)
- TECS / Structured Cabling / Door Entry Systems
About You:
- Essential: Proven experience in servicing fire and security systems.
- Strong fault-finding and diagnostic skills.
- Knowledge of relevant British Standards and industry regulations.
- Ability to work independently and manage workload effectively.
- Full UK driving licence.
- Good IT skills for digital reporting systems.
- Excellent communication and customer service skills.
- Desirable: FIA qualification or relevant fire & security certifications.
- ECS/CSCS card.
- IPAF/PASMA.
- Experience with major manufacturers systems.
- Knowledge of SSAIB or NSI compliance requirements.
Personal Attributes:
- Highly organised and self-motivated.
- Professional and client-focused.
- Strong attention to detail.
- Calm under pressure during emergency call-outs.
- Flexible with out-of-hours work and on-call rota.
The Rewards and the Benefits:
- Competitive pay.
- Low staff turnover.
Locations
Service Engineer in Newcastle upon Tyne, North East employer: MTrec Technical
Contact Detail:
MTrec Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer in Newcastle upon Tyne, North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend local events or online webinars to meet potential employers and showcase your skills. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by brushing up on your fault-finding techniques and customer service scenarios. We recommend practising common interview questions related to emergency call-outs and maintenance tasks. Confidence is key!
✨Tip Number 3
Showcase your skills with a portfolio! Create a digital portfolio that highlights your experience with fire alarm systems, CCTV, and other relevant technologies. This can really set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Service Engineer in Newcastle upon Tyne, North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with fire and security systems. We want to see your strong fault-finding skills and any relevant certifications you have. Don’t forget to mention your ability to work independently and manage your workload!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for the Service Engineer role. Share specific examples of how you've tackled emergency call-outs or completed preventative maintenance in the past.
Show Off Your Communication Skills: Since you'll be communicating with clients about system statuses, make sure your application reflects your excellent customer service skills. Use clear and concise language to demonstrate your ability to explain technical issues simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at MTrec Technical
✨Know Your Systems
Make sure you brush up on your knowledge of fire alarm systems, intruder alarms, and CCTV. Familiarise yourself with the relevant British Standards and industry regulations, as this will show that you're serious about compliance and safety.
✨Show Off Your Fault-Finding Skills
Prepare to discuss specific examples where you've diagnosed and rectified faults in security or telecom systems. Be ready to explain your thought process and the steps you took to resolve issues, as this will highlight your problem-solving abilities.
✨Customer Service is Key
Since you'll be communicating with clients about system statuses and required works, practice how you would explain technical issues in simple terms. Demonstrating excellent communication skills can set you apart from other candidates.
✨Be Ready for Out-of-Hours Scenarios
As part of the role involves emergency call-outs, think about how you handle pressure and unexpected situations. Prepare a few anecdotes that showcase your calmness under pressure and your ability to manage workload effectively.