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- Tasks: Manage daily support tickets and provide excellent IT support to end-users.
- Company: Join a professional services client known for its commitment to employee well-being.
- Benefits: Enjoy 30 days holiday, enhanced pension contributions, and your birthday off every year!
- Why this job: Be hands-on in a role that makes a real impact on users' daily tech experiences.
- Qualifications: Experience with Microsoft 365 support and Microsoft Endpoint Manager is essential.
- Other info: Apply now for an immediate response and kickstart your IT career!
The predicted salary is between 30000 - 42000 £ per year.
The Rewards and Benefits on offer: Enhanced Pension contributions 30 days holiday (exclusive of bank holidays) Life Insurance Private Medical Health Insurance Your birthday off every year! Mtrec new client opportunity : Mtrec recruitment are proudly representing our new professional services client in their search for a talented and experienced helpdesk technician. The role will be hands on, and you will be instrumental in in managing daily support tickets, ensuring IT systems run smoothly, and providing excellent support to end-users. The ideal candidate will have hands-on experience with Microsoft 365 support, Microsoft Endpoint Manager, and the ability to address everyday end-user issues effectively. Apply now for an immediate response! The Job you will do: Respond promptlyto support tickets and end-user enquiries. Diagnose and resolvehardware and software issues, ensuring minimal disruption to users. Document and trackissues and resolutions in the helpdesk syste…
IT Helpdesk Technician employer: MTrec Technical Careers
Contact Detail:
MTrec Technical Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarize yourself with common IT support scenarios, especially those related to Microsoft 365 and Endpoint Manager. Being able to discuss specific examples of how you've resolved similar issues in the past will show your hands-on experience.
✨Tip Number 2
Brush up on your communication skills! As a helpdesk technician, you'll need to explain technical issues in a way that end-users can understand. Practice explaining complex concepts simply and clearly.
✨Tip Number 3
Research the company culture and values of Mtrec's client. Tailoring your approach to align with their ethos can make a significant difference during the interview process.
✨Tip Number 4
Prepare for situational questions by thinking about how you would handle various support scenarios. This will help you demonstrate your problem-solving skills and ability to work under pressure.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on experience with Microsoft 365 support and Microsoft Endpoint Manager. Use specific examples of how you've resolved end-user issues in the past.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your relevant skills and experiences that align with the job description, particularly your ability to manage support tickets effectively.
Showcase Problem-Solving Skills: Provide examples in your application of how you've diagnosed and resolved hardware and software issues. This will demonstrate your capability to handle the responsibilities of the IT Helpdesk Technician role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a technical support role.
How to prepare for a job interview at MTrec Technical Careers
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft 365 and Endpoint Manager. You might be asked to solve a technical problem during the interview, so brush up on common issues and solutions.
✨Demonstrate Your Customer Service Skills
Since the role involves providing excellent support to end-users, share examples of how you've effectively handled user inquiries or resolved issues in the past. Highlight your communication skills and patience.
✨Familiarize Yourself with Helpdesk Systems
Understand the importance of documenting and tracking issues in a helpdesk system. Be ready to discuss any experience you have with ticketing systems and how you prioritize tasks.
✨Prepare Questions for the Interviewer
Show your interest in the role by preparing thoughtful questions about the team, the tools they use, and their approach to IT support. This demonstrates your enthusiasm and helps you assess if it's the right fit for you.
