At a Glance
- Tasks: Handle customer service calls and provide support to Spanish-speaking clients.
- Company: Join an award-winning team in a friendly, supportive environment.
- Benefits: Remote work, training opportunities, and great career progression.
- Other info: Work flexible twilight shifts with a motivated team.
- Why this job: Make a difference by delivering excellent customer experiences in Spanish.
- Qualifications: Fluent Spanish and previous customer service experience required.
The predicted salary is between 27040 - 28500 £ per year.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Spanish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for Spanish based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team
The role will be working Monday to Friday on a twilight shift 4pm - 12am.
The Person:
- Fluent or Professional level Spanish is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Remote Spanish Speaking Customer Service Advisor - Twilight Shift in Wrexham employer: MTrec Recruitment
Join MTrec Commercial, an award-winning employer renowned for its supportive and friendly team culture. With exceptional training and development opportunities, as well as clear pathways for career progression, this remote Spanish Speaking Customer Service Advisor role offers the perfect blend of flexibility and professional growth, all while being part of a close-knit team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Spanish Speaking Customer Service Advisor - Twilight Shift in Wrexham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at MTrec Commercial. A personal connection can give you the inside scoop and help you stand out.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations in Spanish, as this will show your fluency and problem-solving skills.
✨Tip Number 3
Show off your personality! During interviews, let your positive attitude shine through. Companies love candidates who are not just qualified but also a great fit for their friendly team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to support you on your journey to landing that dream job!
We think you need these skills to ace Remote Spanish Speaking Customer Service Advisor - Twilight Shift in Wrexham
Some tips for your application 🫡
Show Off Your Spanish Skills:Since this role requires fluency in Spanish, make sure to highlight your language skills right at the top of your application. We want to see how you can connect with our Spanish-speaking customers!
Tailor Your Experience:When you're writing about your previous customer service experience, be specific! Use examples that showcase your ability to handle queries and complaints effectively. We love seeing how you've made a difference in past roles.
Keep It Friendly and Professional:Remember, we’re looking for someone who fits into our friendly team. Your application should reflect a positive attitude and a customer-focused mindset. Let your personality shine through while keeping it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your Spanish
Since the role requires fluency in Spanish, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in Spanish, so being prepared will show your confidence and capability.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer focus.
✨Show Your Motivation and Positivity
The company is looking for someone with a positive attitude and a desire to succeed. During the interview, express your enthusiasm for the role and how you can contribute to the team. A motivated candidate stands out!
