At a Glance
- Tasks: Handle inbound customer calls and deliver exceptional service to French-speaking clients.
- Company: Join an award-winning team in a friendly and supportive environment.
- Benefits: Competitive salary, training opportunities, and great career progression.
- Other info: Enjoy a positive work culture and excellent transport links to the office.
- Why this job: Make a real difference by helping customers while working remotely or hybrid.
- Qualifications: Fluent in French with previous customer service experience.
The predicted salary is between 23809 - 23809 £ per year.
French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid
Full time Permanent £23,809 per annum
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for French based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team
The role will be working Monday to Friday 8am – 4pm.
The Person:
- Fluent or Professional level French is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Remote French Speaking Inbound Customer Service Advisor in Wrexham employer: MTrec Recruitment
MTrec Commercial offers an exceptional working environment for the Remote French Speaking Inbound Customer Service Advisor role, featuring a friendly and supportive team culture that prioritises employee development. With industry-leading training and clear progression pathways, employees are empowered to grow their careers while enjoying the flexibility of remote or hybrid work arrangements, all within easy reach of Newcastle's vibrant city centre.
StudySmarter Expert Advice🤫
We think this is how you could land Remote French Speaking Inbound Customer Service Advisor in Wrexham
✨Tip Number 1
Make sure you brush up on your French! Since this role is all about providing top-notch customer service to French-speaking clients, being fluent will really help you stand out. Practice common customer service scenarios in French to get comfortable.
✨Tip Number 2
Show off your personality during interviews! We want to see your positive and motivated attitude shine through. Be ready to share examples of how you've handled customer queries in the past and how you resolved them with a smile.
✨Tip Number 3
Don’t forget to research the company! Knowing about their values and what makes them a leader in the industry can give you an edge. It shows you’re genuinely interested and ready to be part of their friendly team.
✨Tip Number 4
Apply through our website for the best chance! We’re all about making connections, so submitting your application directly can help us get to know you better. Plus, it’s a great way to show your enthusiasm for the role!
We think you need these skills to ace Remote French Speaking Inbound Customer Service Advisor in Wrexham
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about helping our French-speaking customers, make sure to highlight your language skills in your application. Use clear and confident French phrases where appropriate to demonstrate your fluency.
Tailor Your Experience:We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for handling inbound calls and resolving customer queries effectively.
Keep It Friendly and Professional:Remember, we’re looking for someone who fits into our friendly team. Your application should reflect a positive attitude and a customer-focused mindset. A warm tone can go a long way!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you about this exciting opportunity!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in French, so being comfortable with the language will show your confidence and capability.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer-focused attitude.
✨Show Your Motivation and Positivity
The company is looking for someone with a positive and motivated attitude. During the interview, express your enthusiasm for the role and your desire to succeed and develop within the team. A positive mindset can set you apart from other candidates.
