At a Glance
- Tasks: Handle customer enquiries in Swedish and English, providing top-notch service from home.
- Company: Join a blue-chip company with a supportive, team-focused culture.
- Benefits: Enjoy a Monday to Friday schedule, world-class training, and remote work flexibility.
- Other info: Opportunity for career growth and occasional office meetings every few months.
- Why this job: Make a real difference in customer experiences while working from the comfort of your home.
- Qualifications: Fluent in Swedish and English with a background in customer service.
The predicted salary is between 25000 - 30000 £ per year.
Rewards and Benefits on offer:
- Working for a blue-chip company with a great team-based culture.
- The role is only working Monday to Friday - no weekends!
- Home based position from day one!
- World class training and development opportunities.
The Company you will be working for:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants who do not live local to the company site; however, you will be required to travel to the office every 3 to 4 months for training or meetings.
The Role you will be doing:
- Handle inbound calls from consumers and distributors.
- Address customer enquiries via telephone and email in Swedish and English.
- Providing quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on the status of their enquiries.
- Process inbound calls accurately and efficiently.
- Make effective use of down time, by assisting colleagues with other tasks.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Fulfil any other ad-hoc duties.
Working Monday - Friday either 8am - 4pm / 9am - 5pm.
About you:
- Fluent in Swedish and English.
- You must have a customer service background.
- You will be able to provide a courteous and professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers’ problems.
Remote Swedish Speaking Customer Service Advisor in Surrey employer: MTrec Recruitment
MTrec is an exceptional employer, offering a supportive and team-oriented culture that prioritises employee well-being and development. With a focus on work-life balance, this remote position allows you to thrive in a home-based environment while benefiting from world-class training and regular team engagement. Join a blue-chip company that values your contributions and provides the tools necessary for your success.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Swedish Speaking Customer Service Advisor in Surrey
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at MTrec. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Practice makes perfect! Before your interview, brush up on common customer service scenarios and how you'd handle them. This will show you're ready to tackle any challenge that comes your way.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Swedish and English, be prepared to demonstrate your abilities during the interview. Maybe even throw in a few phrases to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Remote Swedish Speaking Customer Service Advisor in Surrey
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both Swedish and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your customer service background, focus on experiences that showcase your problem-solving skills and ability to work in a team. We love seeing how you've made a positive impact in previous roles!
Keep It Professional Yet Friendly:Your application should reflect the friendly and professional attitude we value at StudySmarter. Use a warm tone while maintaining professionalism to show us you're a great fit for our team culture.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both Swedish and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous customer service experiences in both languages.
✨Know the Company Culture
Research MTrec and understand their team-based culture. Be ready to discuss how you can contribute to a positive team environment and provide excellent customer service. Mention any past experiences where you thrived in a collaborative setting.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might encounter, such as handling complaints or resolving queries. Prepare examples from your past experience that showcase your problem-solving skills and ability to maintain a professional attitude under pressure.
✨Set Up Your Home Office
Since this is a remote position, ensure your home workspace is ready for the interview. A stable WiFi connection and a quiet environment will help you focus and present yourself professionally. You might even want to test your setup with a friend before the big day!
