At a Glance
- Tasks: Handle customer enquiries in Norwegian and English, providing top-notch service from home.
- Company: Join a blue-chip company with a fantastic team culture and support.
- Benefits: Enjoy a Monday to Friday schedule, world-class training, and remote work flexibility.
- Other info: Great career growth opportunities and supportive team environment.
- Why this job: Make a real difference in customer experiences while working from the comfort of your home.
- Qualifications: Fluent in Norwegian and English with a background in customer service.
The predicted salary is between 25000 - 30000 £ per year.
Rewards and Benefits on offer:
- Working for a blue-chip company with a great team-based culture.
- The role is only working Monday to Friday - no weekends!
- Home based position from day one!
- World class training and development opportunities.
The Company you will be working for:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need; please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants who do not live local to the company site; however, you will be required to travel to the office every 3 to 4 months for training or meetings.
The Role you will be doing:
- Handle inbound calls from consumers and distributors.
- Address customer enquiries via telephone and email in Norwegian and English.
- Providing quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on the status of their enquiries.
- Process inbound calls accurately and efficiently.
- Make effective use of down time, by assisting colleagues with other tasks.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Fulfil any other ad-hoc duties.
Working hours: Monday - Friday either 8am - 4pm / 9am - 5pm
About you:
- Fluent in Norwegian and English.
- You must have a customer service background.
- You will be able to provide a courteous and professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers’ problems.
Remote Norwegian Speaking Customer Service Advisor in Stirling employer: MTrec Recruitment
MTrec offers an exceptional work environment for Norwegian Speaking Customer Service Advisors, with a strong emphasis on team collaboration and support. Enjoy the benefits of a Monday to Friday schedule, world-class training, and development opportunities, all from the comfort of your home. With a commitment to employee well-being and a culture that prioritises motivation and teamwork, MTrec is an ideal employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Norwegian Speaking Customer Service Advisor in Stirling
✨Tip Number 1
Make sure you research the company culture before your interview. Knowing about their team-focused environment will help you tailor your answers and show that you're a great fit for their customer service ethos.
✨Tip Number 2
Practice your Norwegian and English communication skills! Since you'll be handling calls in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Prepare some examples of how you've provided excellent customer service in the past. This will demonstrate your experience and ability to resolve queries effectively, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your commitment to joining a fantastic team.
We think you need these skills to ace Remote Norwegian Speaking Customer Service Advisor in Stirling
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both Norwegian and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your customer service background, focus on experiences that showcase your problem-solving skills and ability to work in a team. We love seeing how you've made a positive impact in previous roles!
Keep It Professional Yet Friendly:Your written application should reflect the friendly and professional attitude we value at StudySmarter. Use a warm tone while maintaining professionalism to show us you're a great fit for our team culture.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our awesome team!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both Norwegian and English, make sure to practice speaking and writing in both languages. Prepare for potential language-specific questions or scenarios that may come up during the interview.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond to help a customer, as this will resonate well with the company's focus on quality service.
✨Familiarise Yourself with the Company Culture
Research MTrec and understand their values and team-based culture. During the interview, express how your personal values align with theirs and demonstrate your enthusiasm for being part of a supportive team environment.
✨Prepare for Remote Work Questions
Since this is a home-based position, be prepared to discuss your remote work setup. Talk about your stable WiFi connection, suitable workspace, and how you plan to stay motivated and productive while working from home.
