At a Glance
- Tasks: Handle inbound customer calls and provide top-notch support to French-speaking clients.
- Company: Join an award-winning team in a friendly, supportive environment.
- Benefits: Competitive salary, training opportunities, and great career progression.
- Other info: Enjoy a positive work culture with excellent transport links to the office.
- Why this job: Make a real difference in customer experiences while working remotely or hybrid.
- Qualifications: Fluent French and previous customer service experience required.
French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid
Full time Permanent £23,809 per annum
Company Benefits:- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. However, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for French based customers both via email and on the telephone.
- First contact resolution of customers and client’s queries, requests, orders and complaints.
- Provide support to the team.
- The role will be working Monday to Friday 8am – 4pm.
- Fluent or Professional level French is essential.
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Remote French Speaking Inbound Customer Service Advisor in Stirling employer: MTrec Recruitment
MTrec Commercial is an exceptional employer, offering a supportive and friendly work environment where employees can thrive. With industry-leading training and development opportunities, as well as clear pathways for progression, this role allows you to be part of a dynamic team while enjoying the flexibility of remote or hybrid working arrangements. Located just south of Newcastle City Centre, the company ensures easy access to public transport, making it convenient for those who wish to visit the office.
StudySmarter Expert Advice🤫
We think this is how you could land Remote French Speaking Inbound Customer Service Advisor in Stirling
✨Tip Number 1
Make sure you brush up on your French language skills before the interview. We want to see you confidently handling customer queries in French, so practice common phrases and scenarios that might come up!
✨Tip Number 2
Research the company culture and values. We’re all about a friendly team environment, so show us how you can fit in and contribute to that positive vibe during your conversations with us.
✨Tip Number 3
Prepare some examples of how you've delivered excellent customer service in the past. We love hearing about your experiences, especially if they highlight your problem-solving skills and ability to connect with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re excited to see what you bring to the table as a potential member of our team.
We think you need these skills to ace Remote French Speaking Inbound Customer Service Advisor in Stirling
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about helping our French-speaking customers, make sure to highlight your language skills in your application. Use clear and confident French phrases where appropriate to demonstrate your fluency!
Tailor Your Experience:We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for handling inbound calls and resolving customer queries.
Keep It Friendly and Professional:Remember, we’re looking for someone who fits into our friendly team. Your application should reflect a positive attitude and a genuine desire to help customers. A warm tone can go a long way!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our awesome team!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in French, so being comfortable with the language will show your potential employer that you’re ready for the job.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer-focused attitude.
✨Show Your Motivation and Positivity
The company is looking for someone with a positive and motivated attitude. During the interview, express your enthusiasm for the role and your desire to succeed and develop within the team. A positive mindset can set you apart from other candidates.
