At a Glance
- Tasks: Conduct professional calls, generate leads, and communicate tech info to customers.
- Company: Join a leading company with a vibrant remote culture.
- Benefits: Enjoy ongoing training, remote work, and exciting rewards like trips and tech gadgets.
- Other info: Flexible Monday to Friday hours with no weekends and great career progression.
- Why this job: Make an impact while working from home and connecting with diverse customers.
- Qualifications: Fluent in Brazilian/Portuguese; Spanish is a plus. Call centre experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Rewards & Benefits on Offer:
- Ongoing training and coaching and progression opportunities
- A fully remote position (UK only) with all equipment provided
- EAP (Employment Assistance program)
- Free 24/7 counselling, legal & information line
- Employee of the quarter awards (prizes have included trips for two abroad, brand new laptop or TV, yearly gym or cinema membership, beauty and wellness monthly subscription, etc.)
- Regular parties and events
- Pension scheme
- Free eye test
- Free flu vaccination
- Monday - Friday working hours, No weekends!
The Company you will be working for:
MTrec Commercial are proudly representing our industry leading client on their search for a Fluent Brazilian/Portuguese speaking Customer Advisor to join their growing team as soon as possible. You do not need to live local, and we are open to applicants that live in the UK. All equipment will be provided though you may have your own suitable workspace at home. If you feel you have the skills and experience required then please apply for an immediate response!
The Role you’ll be doing:
As a Brazilian/Portuguese speaking Customer Advisor, you will be responsible for conducting professional calls on behalf of our clients to communicate complex information about new technologies, raise product awareness, and assess the requirements of prospective customers. Your key responsibilities will include:
- Conducting calls to generate high-quality leads
- Acquiring, with training, a good knowledge of product features and applications, and utilizing this information efficiently in your communications
- Understanding the needs of prospective customers and reacting accordingly
- Maintaining organized and detailed records of customer interactions
- Researching contacts and considering their requirements prior to communication
- Supporting your colleagues and working as a team
- Embracing our company values
- Delivering a very high standard of quality and professionalism at all times
About You:
- Native/Fluent in Brazilian/Portuguese is essential
- Fluency in Spanish is preferred
- Positive attitude and results-driven
- Good team and interpersonal skills
- Confidence to direct the course of a conversation and handle objections
- Well-organized and conscientious, with excellent attention to detail
- Ability to quickly learn new processes
- Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc.)
Remote Brazilian & Spanish Speaking Customer Advisor - Fully Remote. in Scunthorpe employer: MTrec Recruitment
MTrec Commercial offers an exceptional remote working environment for Brazilian and Spanish speaking Customer Advisors, providing ongoing training, a supportive work culture, and numerous employee benefits including a pension scheme and wellness subscriptions. With a focus on professional development and team collaboration, employees enjoy a balanced work-life schedule with no weekend shifts, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Brazilian & Spanish Speaking Customer Advisor - Fully Remote. in Scunthorpe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Brazilian & Spanish Speaking Customer Advisor - Fully Remote. in Scunthorpe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Recruitment!
How to prepare for a job interview at MTrec Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
