At a Glance
- Tasks: Handle inbound customer calls and deliver exceptional service to Turkish-speaking clients.
- Company: Join an award-winning team in a friendly and supportive environment.
- Benefits: Competitive salary, training opportunities, and great career progression.
- Other info: Enjoy a positive work culture with excellent support and development opportunities.
- Why this job: Make a real difference in customer experiences while working remotely or hybrid.
- Qualifications: Fluent Turkish and previous customer service experience required.
Turkish Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid Full time Permanent £23,809 per annum
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Turkish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for Turkish based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team
The role will be working Monday to Friday 9am – 5pm.
The Person:
- Fluent or Professional level Turkish is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Remote Turkish Speaking Inbound Customer Service Advisor employer: MTrec Recruitment
MTrec Commercial offers an exceptional working environment for Turkish Speaking Inbound Customer Service Advisors, combining a friendly team atmosphere with industry-leading training and development opportunities. With the flexibility of remote/hybrid work and excellent transport links to Newcastle City Centre, employees can enjoy a balanced work-life while progressing in their careers within a supportive and motivated team.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Turkish Speaking Inbound Customer Service Advisor
✨Tip Number 1
Make sure you brush up on your Turkish language skills! Since this role is all about providing top-notch customer service to Turkish-speaking clients, being fluent will really help you stand out. Practice common customer service scenarios in Turkish to get comfortable.
✨Tip Number 2
Get familiar with the company culture before your interview. Research MTrec Commercial and their values, so you can show how you fit into their friendly team environment. We want to see that you’re not just a great candidate, but also a great cultural match!
✨Tip Number 3
Prepare for common customer service questions. Think about how you would handle difficult situations or complaints, especially in Turkish. We love candidates who can demonstrate problem-solving skills and a positive attitude under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for motivated individuals like you to join our award-winning team, so make sure you put your best foot forward!
We think you need these skills to ace Remote Turkish Speaking Inbound Customer Service Advisor
Some tips for your application 🫡
Show Off Your Turkish Skills:Since this role is all about helping our Turkish-speaking customers, make sure to highlight your fluency in Turkish. Use it in your application where relevant, and don’t shy away from mentioning any previous experience you have in a customer service setting.
Tailor Your Application:We want to see how you fit into our friendly team! Make sure to customise your CV and cover letter to reflect the skills and experiences that match the job description. Mention your positive attitude and customer-focused approach to stand out.
Keep It Professional Yet Friendly:While we love a casual vibe, remember that this is a professional application. Keep your language friendly but polished. Show us your personality while maintaining a level of professionalism that reflects our company culture.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your Turkish
Since this role requires fluency in Turkish, make sure you’re comfortable speaking and writing in the language. Practise common customer service scenarios in Turkish to show your proficiency during the interview.
✨Know the Company Inside Out
Research MTrec Commercial and their client’s values, mission, and recent achievements. Being able to discuss how your skills align with their goals will impress the interviewers and show your genuine interest in the role.
✨Prepare for Common Customer Service Questions
Think about your previous customer service experiences and prepare answers to common questions like handling difficult customers or resolving complaints. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Show Your Positive Attitude
The company is looking for someone with a motivated and positive attitude. During the interview, convey your enthusiasm for the role and your desire to contribute to a friendly team environment. A smile can go a long way!
