At a Glance
- Tasks: Handle customer enquiries in Norwegian and English, providing top-notch service.
- Company: Join a blue-chip company with a supportive, team-focused culture.
- Benefits: Enjoy a Monday to Friday schedule, remote work, and world-class training.
- Other info: Travel to the office every 3-4 months for training and meetings.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Fluent in Norwegian and English with a background in customer service.
The predicted salary is between 25000 - 30000 £ per year.
Rewards and Benefits on offer:
- Working for a blue-chip company with a great team-based culture.
- The role is only working Monday to Friday - no weekends!
- Home based position from day one!
- World class training and development opportunities.
The Company you will be working for:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need; please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants who do not live local to the company site; however, you will be required to travel to the office every 3 to 4 months for training or meetings.
The Role you will be doing:
- Handle inbound calls from consumers and distributors.
- Address customer enquiries via telephone and email in Norwegian and English.
- Providing quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on the status of their enquiries.
- Process inbound calls accurately and efficiently.
- Make effective use of down time, by assisting colleagues with other tasks.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Fulfil any other ad-hoc duties.
About you:
- Fluent in Norwegian and English.
- You must have a customer service background.
- You will be able to provide a courteous and professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers’ problems.
Remote Norwegian Speaking Customer Service Advisor employer: MTrec Recruitment
MTrec offers an exceptional work environment for Norwegian Speaking Customer Service Advisors, with a strong emphasis on team collaboration and support. Enjoy the benefits of a Monday to Friday schedule, world-class training, and the flexibility of working from home, all while being part of a blue-chip company that values employee growth and satisfaction. With regular opportunities for development and a culture that prioritises motivation and teamwork, this role is perfect for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Norwegian Speaking Customer Service Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and culture will help you connect with the team and show that you're genuinely interested in being part of their blue-chip environment.
✨Tip Number 2
Practice your Norwegian and English communication skills! Since you'll be handling calls and emails, being fluent and confident in both languages will set you apart from other candidates.
✨Tip Number 3
Show off your customer service experience during the interview. Share specific examples of how you've resolved queries or helped customers in the past to demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and you can easily keep track of your progress throughout the hiring process.
We think you need these skills to ace Remote Norwegian Speaking Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both Norwegian and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your customer service background, focus on experiences that showcase your ability to resolve queries and provide excellent service. We love seeing specific examples that demonstrate your problem-solving skills!
Keep It Professional Yet Friendly:Your written application should reflect the positive and professional attitude we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you’re a great fit for our team-focused culture.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both Norwegian and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous customer service experiences in both languages.
✨Know the Company Culture
Research MTrec and understand their team-based culture. Be ready to discuss how you can contribute to a positive team environment and support your colleagues. Highlight any past experiences where you thrived in a collaborative setting.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Prepare examples of how you've successfully handled similar situations in the past, focusing on your problem-solving skills and ability to provide excellent service.
✨Set Up Your Home Office
Since this is a remote position, ensure your workspace is professional and free from distractions. During the interview, mention your stable WiFi connection and how you've set up your home office to create an efficient work environment.
