At a Glance
- Tasks: Handle customer service calls and provide top-notch support to German-speaking clients.
- Company: Join an award-winning team at a leading company in customer service.
- Benefits: Remote work, friendly team environment, and excellent training opportunities.
- Other info: Great progression opportunities in a supportive and dynamic workplace.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Fluent German and previous customer service experience required.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for Swedish based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team
The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm.
The Person:
- Fluent or Professional level German is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Remote German Speaking Customer Service Representative employer: MTrec Recruitment
MTrec Commercial offers an exceptional working environment for a Remote German Speaking Customer Service Representative, featuring a friendly and supportive team culture that prioritises employee development. With industry-leading training and clear progression pathways, this role not only allows you to work remotely but also provides the opportunity to connect with a market-leading client just south of Newcastle City Centre, ensuring a fulfilling and rewarding career experience.
StudySmarter Expert Advice🤫
We think this is how you could land Remote German Speaking Customer Service Representative
✨Tip Number 1
Get your networking game on! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview like it’s the final exam! Research the company, understand their values, and think about how your skills match what they’re looking for. We want to show them we’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Do some mock interviews with friends or family. This will help us get comfortable talking about our experiences and answering tricky questions.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows that we’re genuinely interested in the role. Let’s make sure they remember us!
We think you need these skills to ace Remote German Speaking Customer Service Representative
Some tips for your application 🫡
Show Off Your German Skills:Since this role requires fluency in German, make sure to highlight your language skills right at the top of your application. Use examples from your previous experiences where you’ve used German in a customer service context to really stand out!
Tailor Your CV and Cover Letter:Don’t just send out the same CV for every job! Tailor your application to reflect the specific skills and experiences that match the job description. Mention your customer service experience and how it aligns with the friendly team environment they’re looking for.
Be Personable and Positive:The company values a positive attitude, so let your personality shine through in your application. Use a friendly tone and express your enthusiasm for the role and the chance to work with a close-knit team. We want to see your motivation!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your German
Since this role requires fluency in German, make sure you're comfortable speaking and writing in the language. Practise common customer service scenarios in German to show your proficiency during the interview.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you resolved issues or provided exceptional service. Be ready to discuss these situations and how they relate to the role you're applying for.
✨Show Your Positive Attitude
The company is looking for someone with a motivated and positive attitude. During the interview, convey your enthusiasm for the role and your desire to contribute to a friendly team environment. A smile can go a long way!
