At a Glance
- Tasks: Handle inbound customer calls and deliver exceptional service to French-speaking clients.
- Company: Join an award-winning team in a friendly and supportive environment.
- Benefits: Competitive salary, training opportunities, and great career progression.
- Other info: Enjoy a positive work culture with excellent support and development opportunities.
- Why this job: Make a real difference by helping customers while working remotely or hybrid.
- Qualifications: Fluent French and previous customer service experience required.
French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid
Full time Permanent £23,809 per annum
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for French based customers both via email and on the telephone.
- First contact resolution of customers and client’s queries, requests, orders and complaints.
- Provide support to the team.
- The role will be working Monday to Friday 8am – 4pm.
The Person:
- Fluent or Professional level French is essential.
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Remote French Speaking Inbound Customer Service Advisor employer: MTrec Recruitment
MTrec offers an exceptional work environment for Norwegian Speaking Customer Service Advisors, with a strong emphasis on team culture and employee support. Enjoy the benefits of a Monday to Friday schedule, world-class training, and the flexibility of working from home, all while being part of a blue-chip company that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Remote French Speaking Inbound Customer Service Advisor
✨Tip Number 1
Make sure you brush up on your French language skills! Since this role is all about providing top-notch customer service to French-speaking clients, being fluent and confident in your communication will really set you apart.
✨Tip Number 2
Practice your phone etiquette. Since you'll be taking inbound calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with handling different types of customer queries.
✨Tip Number 3
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, like complaints or tricky questions. This will help you feel more prepared and confident during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! We’re here to support you every step of the way, and applying directly can give you an edge. Plus, it shows your enthusiasm for joining our amazing team!
We think you need these skills to ace Remote French Speaking Inbound Customer Service Advisor
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about helping our French-speaking customers, make sure to highlight your language skills in your application. Use clear and confident French phrases where appropriate to demonstrate your fluency.
Tailor Your Experience:We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for handling inbound calls and resolving customer queries effectively.
Keep It Friendly and Professional:Remember, we’re looking for someone who fits into our friendly team. Use a warm tone in your application that reflects your positive attitude and customer-focused approach. Let your personality shine through!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you about this exciting opportunity!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in French, so being comfortable with the language will show your confidence and capability.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer-focused attitude.
✨Show Your Motivation and Positivity
The job description highlights the importance of a positive and motivated attitude. Be sure to convey your enthusiasm for the role and your desire to succeed. Share your career goals and how this position aligns with them to leave a lasting impression.
