At a Glance
- Tasks: Handle customer enquiries in Norwegian and English, providing top-notch service from home.
- Company: Join a blue-chip company with a fantastic team culture and support.
- Benefits: Enjoy a Monday to Friday schedule, world-class training, and remote work flexibility.
- Other info: Great career growth opportunities and supportive team environment.
- Why this job: Make a real difference in customer service while working from the comfort of your home.
- Qualifications: Fluent in Norwegian and English with a background in customer service.
The predicted salary is between 25000 - 30000 £ per year.
Rewards and Benefits on offer:
- Working for a blue-chip company with a great team-based culture.
- The role is only working Monday to Friday - no weekends!
- Home based position from day one!
- World class training and development opportunities.
The Company you will be working for:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants who do not live local to the company site; however, you will be required to travel to the office every 3 to 4 months for training or meetings.
The Role you will be doing:
- Handle inbound calls from consumers and distributors.
- Address customer enquiries via telephone and email in Norwegian and English.
- Providing quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on the status of their enquiries.
- Process inbound calls accurately and efficiently.
- Make effective use of down time, by assisting colleagues with other tasks.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Fulfil any other ad-hoc duties.
Working Monday - Friday either 8am - 4pm / 9am - 5pm.
About you:
- Fluent in Norwegian and English.
- You must have a customer service background.
- You will be able to provide a courteous and professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers’ problems.
Remote Norwegian Speaking Customer Service Advisor in Plymouth employer: MTrec Recruitment
MTrec offers an exceptional work environment for Norwegian Speaking Customer Service Advisors, with a strong emphasis on team collaboration and support. Enjoy the benefits of a Monday to Friday schedule, world-class training, and development opportunities, all from the comfort of your home. With a commitment to employee well-being and a culture that prioritises motivation and teamwork, MTrec is an ideal employer for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Norwegian Speaking Customer Service Advisor in Plymouth
✨Tip Number 1
Get your networking game on! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a candidate.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock call with a friend. Focus on handling customer queries in both Norwegian and English. This will help us feel more confident and ready to impress!
✨Tip Number 3
Show off your skills! During the interview, share specific examples from your past customer service roles. Highlight how you resolved issues and kept customers happy – this is what they want to hear!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows we’re keen and professional, plus it keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Remote Norwegian Speaking Customer Service Advisor in Plymouth
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both Norwegian and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your customer service background, focus on experiences that showcase your ability to resolve queries and provide excellent service. We love seeing specific examples that demonstrate your problem-solving skills and teamwork.
Keep It Professional Yet Friendly:Your written application should reflect the positive and professional attitude we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you’re a great fit for our team-focused culture.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both Norwegian and English, make sure to practice speaking and writing in both languages. Prepare for potential language-specific questions or scenarios during the interview to showcase your proficiency.
✨Know the Company Culture
Research MTrec and understand their team-based culture. Be ready to discuss how you can contribute to a positive work environment and demonstrate your customer service experience that aligns with their values.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you successfully resolved customer issues. Be prepared to share these stories during the interview, highlighting your problem-solving skills and ability to provide excellent service.
✨Set Up Your Interview Space
Since this is a remote position, ensure your interview space is quiet and professional. Test your WiFi connection beforehand and eliminate any distractions to create a good impression during the virtual interview.
