At a Glance
- Tasks: Handle inbound customer calls and deliver exceptional service to French-speaking clients.
- Company: Join an award-winning team in a friendly and supportive environment.
- Benefits: Competitive salary, training opportunities, and great career progression.
- Other info: Enjoy a positive work culture and excellent support for your professional growth.
- Why this job: Make a real difference by helping customers while working remotely or hybrid.
- Qualifications: Fluent in French with previous customer service experience.
French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid
Full time Permanent £23,809 per annum
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for French based customers both via email and on the telephone.
- First contact resolution of customers and client’s queries, requests, orders and complaints.
- Provide support to the team.
- The role will be working Monday to Friday 8am – 4pm.
The Person:
- Fluent or Professional level French is essential.
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Remote French Speaking Inbound Customer Service Advisor in Peterborough employer: MTrec Recruitment
MTrec Commercial is an exceptional employer, offering a supportive and friendly work environment where employees can thrive. With industry-leading training and development opportunities, as well as clear pathways for progression, this role allows you to be part of a dynamic team while enjoying the flexibility of remote or hybrid working arrangements. Located just south of Newcastle City Centre, the company ensures easy access to public transport, making it convenient for those who wish to visit the office.
StudySmarter Expert Advice🤫
We think this is how you could land Remote French Speaking Inbound Customer Service Advisor in Peterborough
✨Tip Number 1
Make sure you brush up on your French! Since this role is all about providing top-notch customer service to French-speaking clients, being fluent and confident in the language will give you a massive edge. Practice common customer service scenarios in French to get yourself ready.
✨Tip Number 2
Show off your personality during interviews! Companies like MTrec are looking for motivated and positive individuals, so don’t be afraid to let your enthusiasm shine through. Share your experiences and how you’ve handled customer queries in the past to demonstrate your skills.
✨Tip Number 3
Network with current employees or others in the industry. Reach out on LinkedIn or other platforms to connect with people who work at MTrec or similar companies. They might share insights about the company culture or even refer you internally, which can really boost your chances!
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining the team and helps us keep track of your application more efficiently.
We think you need these skills to ace Remote French Speaking Inbound Customer Service Advisor in Peterborough
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about helping our French-speaking customers, make sure to highlight your language skills in your application. Use clear and confident French phrases where appropriate to demonstrate your fluency.
Tailor Your Experience:We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for handling inbound calls and resolving customer queries effectively.
Keep It Friendly and Professional:Remember, we’re looking for someone who fits into our friendly team. Use a warm tone in your application that reflects your positive attitude and customer-focused approach. Let your personality shine through!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in French, so being comfortable with the language will show your confidence and capability.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer-focused attitude.
✨Show Your Motivation and Positivity
During the interview, let your positive attitude shine through. Share your desire to succeed and develop within the company. Employers love candidates who are motivated and eager to grow, so don’t hold back on expressing your enthusiasm!
