At a Glance
- Tasks: Handle inbound customer calls and deliver exceptional service to French-speaking clients.
- Company: Join an award-winning team in a friendly and supportive environment.
- Benefits: Competitive salary, training opportunities, and great career progression.
- Other info: Enjoy a positive work culture and excellent support for your professional growth.
- Why this job: Make a real difference by helping customers while working remotely or hybrid.
- Qualifications: Fluent in French with previous customer service experience.
French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid
Full time Permanent £23,809 per annum
Company Benefits:- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for French based customers both via email and on the telephone.
- First contact resolution of customers and client’s queries, requests, orders and complaints.
- Provide support to the team.
- The role will be working Monday to Friday 8am – 4pm.
- Fluent or Professional level French is essential.
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Remote French Speaking Inbound Customer Service Advisor in Nottingham employer: MTrec Recruitment
MTrec Commercial offers an exceptional working environment for the Remote French Speaking Inbound Customer Service Advisor role, featuring a friendly and supportive team culture that prioritises employee development. With industry-leading training and clear progression pathways, employees are empowered to grow their careers while enjoying the flexibility of remote or hybrid work arrangements, all within easy reach of Newcastle's vibrant city centre.
StudySmarter Expert Advice🤫
We think this is how you could land Remote French Speaking Inbound Customer Service Advisor in Nottingham
✨Tip Number 1
Make sure you brush up on your French language skills before the interview. Practising common customer service scenarios in French can really help you feel more confident and prepared to impress!
✨Tip Number 2
Research the company culture and values. Knowing what makes them tick will allow you to tailor your responses during the interview, showing that you're not just a great fit for the role, but for the team too!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and gives you a chance to find out if the company is the right place for you to grow your career.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in joining their friendly team!
We think you need these skills to ace Remote French Speaking Inbound Customer Service Advisor in Nottingham
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about helping our French-speaking customers, make sure to highlight your language skills in your application. Use clear and confident French phrases where appropriate to show us you’re the real deal!
Tailor Your Experience:We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for handling inbound calls and admin tasks. Make it personal!
Keep It Friendly and Professional:Remember, we’re looking for someone who fits into our friendly team. Use a warm tone in your application that reflects your positive attitude and customer-focused approach. Let your personality shine through!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to find your details and get back to you. We can’t wait to hear from you!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in French, so being comfortable with the language will show your potential employer that you’re ready for the job.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer-focused attitude.
✨Show Your Motivation and Positivity
During the interview, let your enthusiasm shine through! Share your desire to succeed and develop within the company. A positive attitude can be contagious, and it’s something employers look for in a team member, especially in a customer service role.
