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For Companies At a Glance
- Tasks: Liaise with customers on quality issues and manage all quality aspects for key clients.
- Company: Market leader in the North East manufacturing sector, experiencing growth and stability.
- Benefits: Excellent salary, pension scheme, and a safe working environment.
- Why this job: Join a growing company and make a real impact on customer satisfaction and quality.
- Qualifications: HND in Electronics, strong interpersonal skills, and experience in quality management systems.
- Other info: Dynamic role with opportunities for continuous improvement and career development.
The predicted salary is between 36000 - 60000 £ per year.
The Company
Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow; this is the reason they now require a Quality Engineer.
The Role
- The Customer Quality Engineer is to liaise with the customer on quality and technical issues for assigned key customers.
- Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction.
- Providing service/support on all quality related aspects to the Customer and other interested parties.
- Quality interface to customer, overseeing a high volume of engineering changes.
- Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.
- Leading role for internal and customer quality issues - driving investigation, root cause analysis verifying and validation of corrective actions.
- Involvement in the NPI process verifying specific customer requirements.
- Conducting FAIs.
- Technical support to production on all product quality issues, advising on and carrying out technical component inspection.
- Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.
- Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.
- Analysing interested parties KPIs and other available data/metrics to identify improvement areas.
- Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports.
- Presenting quality metrics at regular business review meetings.
- Respond to supplier quality issues on material.
- Maintaining compliance to accreditations and approvals.
- Any other reasonable duties as required.
The Person
- HND Electronics qualification.
- Strong interpersonal skills, personable, team player and focused.
- Application of quality management systems.
- Experience of Internal Auditing ISO9001.
- Working knowledge of IPC-610.
- Worked within a volume electronics manufacturing environment.
- Computer literate: Microsoft programs.
- High-level of data analytic work.
- Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis.
- Commercial awareness.
- Highly developed communication skills at all levels.
The Benefits
- You will be working for a well-established growing employer.
- An excellent salary.
- A good pension scheme.
- A company experiencing continued growth, expansion and investment.
- The company are fully compliant with the latest health and safety requirements for current safe working practices.
Customer Quality Engineer in North East employer: MTREC Recruitment
Contact Detail:
MTREC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer in North East
✨Tip Number 1
Network like a pro! Reach out to your connections in the manufacturing sector, especially those who know about quality engineering. A friendly chat can lead to insider info on job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and quality management systems. Be ready to discuss your experience with root cause analysis and how you've tackled quality issues in the past. We want you to shine!
✨Tip Number 3
Showcase your interpersonal skills during interviews. Remember, as a Customer Quality Engineer, you'll be liaising with customers and teams. Share examples of how you've successfully communicated and resolved issues in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Quality Engineer in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Quality Engineer role. Highlight your experience with quality management systems and any relevant qualifications, like your HND in Electronics. We want to see how your skills match what we're looking for!
Show Off Your Interpersonal Skills: Since this role involves liaising with customers and managing quality issues, it's crucial to showcase your strong interpersonal skills. Use examples from your past experiences where you’ve successfully communicated or resolved issues with clients or team members.
Be Specific About Your Experience: When detailing your work history, be specific about your experience in a volume electronics manufacturing environment. Mention any tools you've used, like Root Cause Analysis or 8D reports, to demonstrate your hands-on knowledge and problem-solving abilities.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at MTREC Recruitment
✨Know Your Quality Management Systems
Make sure you brush up on your knowledge of quality management systems, especially ISO9001. Be ready to discuss how you've applied these systems in previous roles and how they can benefit the company.
✨Show Off Your Analytical Skills
Prepare to demonstrate your data analysis skills. Bring examples of how you've used tools like Root Cause Analysis or Pareto Analysis to solve quality issues. This will show that you can not only identify problems but also implement effective solutions.
✨Communicate Effectively
Since this role involves liaising with customers and internal teams, practice articulating your thoughts clearly. Think about how you would explain complex technical issues in a way that's easy for others to understand.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific quality-related scenarios, such as customer complaints or non-conformances. Prepare some examples from your past experience where you successfully navigated similar situations.
