At a Glance
- Tasks: Handle customer service calls and provide top-notch support to German-speaking clients.
- Company: Join an award-winning team at a leading company in customer service.
- Benefits: Remote work, friendly team environment, and excellent training opportunities.
- Other info: Great career progression and a supportive team culture await you!
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Fluent German and previous customer service experience required.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for Swedish based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team
The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm.
The Person:
- Fluent or Professional level German is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Remote German Speaking Customer Service Representative in Newport employer: MTrec Recruitment
MTrec Commercial offers an exceptional working environment for a Remote German Speaking Customer Service Representative, featuring a friendly team culture and industry-leading training opportunities. With great progression potential and easily accessible offices just south of Newcastle City Centre, employees can thrive in a supportive atmosphere while enjoying the flexibility of remote work. Join a motivated team dedicated to delivering outstanding customer service and take your career to new heights.
StudySmarter Expert Advice🤫
We think this is how you could land Remote German Speaking Customer Service Representative in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for a remote customer service role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German, be ready to demonstrate your proficiency during interviews. Maybe even brush up on some industry-specific terms to impress the hiring team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly can sometimes give you an edge over other candidates. Don’t miss out!
We think you need these skills to ace Remote German Speaking Customer Service Representative in Newport
Some tips for your application 🫡
Show Off Your German Skills:Since this role requires fluency in German, make sure to highlight your language skills right at the top of your application. Use examples from your previous experiences where you’ve used German in a customer service context to really stand out.
Tailor Your CV and Cover Letter:Don’t just send out the same CV and cover letter for every job. Take a bit of time to tailor them specifically for this role. Mention your customer service experience and how it aligns with the friendly team environment they’re looking for.
Be Personable and Positive:The company values a positive attitude, so let that shine through in your application. Use a friendly tone and express your enthusiasm for the role and the chance to work with a close-knit team. It’ll help us see your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your German
Since this role requires fluency in German, make sure you’re comfortable speaking and writing in the language. Practise common customer service scenarios in German to show your proficiency during the interview.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Customer Scenarios
Think of examples from your previous customer service experience where you resolved issues or provided exceptional service. Be ready to discuss these situations and how they relate to the responsibilities of the role.
✨Show Your Positive Attitude
The company is looking for someone with a motivated and positive attitude. During the interview, convey your enthusiasm for the role and your desire to contribute to a friendly team environment.
