At a Glance
- Tasks: Handle inbound customer calls and deliver exceptional service to French-speaking clients.
- Company: Join an award-winning team in a friendly and supportive environment.
- Benefits: Competitive salary, training opportunities, and great career progression.
- Other info: Enjoy a positive work culture with excellent support and development opportunities.
- Why this job: Make a real difference in customer experiences while working remotely or hybrid.
- Qualifications: Fluent French and previous customer service experience required.
The predicted salary is between 23809 - 23809 £ per year.
French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid
Full time Permanent £23,809 per annum
Company Benefits:- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for French based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team
- The role will be working Monday to Friday 8am – 4pm
- Fluent or Professional level French is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Remote French Speaking Inbound Customer Service Advisor in Newport employer: MTrec Recruitment
MTrec offers an exceptional work environment for Norwegian Speaking Customer Service Advisors, with a strong emphasis on team culture and employee support. Enjoy the benefits of a Monday to Friday schedule, world-class training, and the flexibility of working from home, all while being part of a blue-chip company that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Remote French Speaking Inbound Customer Service Advisor in Newport
✨Tip Number 1
Make sure you brush up on your French! Since this role is all about providing top-notch customer service to French-speaking clients, being fluent and confident in the language will give you a massive edge. Practice common customer service scenarios in French to get yourself ready.
✨Tip Number 2
Show off your personality during interviews! Companies like MTrec Commercial are looking for motivated and positive individuals. Be yourself, share your experiences, and let your enthusiasm shine through. Remember, they want to see how you'd fit into their friendly team!
✨Tip Number 3
Prepare for those tricky customer service questions! Think about how you would handle different situations, like a frustrated customer or a complex query. We recommend practising your responses so you can demonstrate your problem-solving skills and customer focus with confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so take advantage of our resources and tips to help you land that dream job!
We think you need these skills to ace Remote French Speaking Inbound Customer Service Advisor in Newport
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about helping our French-speaking customers, make sure to highlight your language skills in your application. Use clear and confident language to demonstrate your fluency and any relevant experience you have in customer service.
Tailor Your CV:We want to see how your previous experiences relate to the role. Don’t just send a generic CV; tweak it to showcase your customer service experience and any specific achievements that align with what we’re looking for. Make it personal!
Craft a Friendly Cover Letter:Your cover letter is your chance to shine! Keep it friendly and professional, and let us know why you’re excited about joining our team. Share a bit about your passion for customer service and how you can contribute to our close-knit environment.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply through our website. It’s straightforward and ensures we receive all your details without any hiccups. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in French, so being comfortable with the language will show your confidence and capability.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer-focused attitude.
✨Show Your Motivation and Positivity
The company is looking for someone with a positive and motivated attitude. During the interview, express your enthusiasm for the role and your desire to succeed and develop within the team. A positive mindset can set you apart from other candidates.
