At a Glance
- Tasks: Handle inbound customer calls and provide top-notch support to French-speaking clients.
- Company: Join an award-winning team in a friendly and supportive environment.
- Benefits: Enjoy competitive salary, training opportunities, and great career progression.
- Other info: Flexible remote/hybrid work with a close-knit team atmosphere.
- Why this job: Make a real difference by delivering excellent customer experiences while working remotely.
- Qualifications: Fluency in French and previous customer service experience required.
The predicted salary is between 23809 - 23809 £ per year.
Newcastle – Remote/Hybrid
Full time
Permanent £23,809 per annum
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid, however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for French based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team
- The role will be working Monday to Friday 8am – 4pm
The Person:
- Fluent or Professional level French is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
