Job Description
The rewards and benefits on offer:
- Immediate start available.
- Potential to go permanent
- Competitive benefits package.
- Collaborative and supportive work environment.
- Flexible start time of between 08:00 - 09:00 am
- Free on-site parking
Working Hours:
- 37.5 per week, Monday to Friday.
MTrec’s New Opportunity:
MTrec Recruitment is proudly representing our prestigious manufacturing client in their 2026 recruitment initiative with the recruitment of a Temporary Customer Service Representative to strengthen their team. This is an excellent opportunity for someone looking to build a long-term career within a growing business.
If you have a background within Customer Service, apply now for an immediate response!
The job you’ll do:
- Deliver outstanding customer service by maintaining relationships with internal and external customers.
- Respond to inbound calls and initiate outbound calls/email correspondence
- Process customer orders through internal record management systems.
- Manage customer expectations, advising on lead times, share product knowledge and alternatives available.
- Report and escalate customer queries to the Customer Service Team Leader as appropriate.
- Support other team members as and when required.
- Process orders
- Coordinate returns with the Warehouse
- Arrange private orders and take card payments
- Coordinate returns with the Warehouse and arrange replacements if required.
About you:
- Available for an immediate start
- Relevant recent experience in a similar customer-centric environment.
- Robust to receive challenging calls
- Able to deal with / manage and diffuse conflict via phone and email
- Basic problem-solving skills, and knowing when to escalate to CS Manager
- Proactive, not reactive - excellent account/order management skills
- Multitasking skills
- Has excellent communication skills, verbal and written
Customer Service Representative in Newcastle upon Tyne employer: MTrec Recruitment
MTrec offers an exceptional work environment for Norwegian Speaking Customer Service Advisors, with a strong emphasis on team culture and employee support. Enjoy the benefits of a Monday to Friday schedule, world-class training, and the flexibility of working from home, all while being part of a blue-chip company that values your contributions and fosters professional growth.
