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- Tasks: Provide top-notch customer service in Lithuanian and English, handling calls and maintaining records.
- Company: Join a prestigious company known for its excellent training and development.
- Benefits: Enjoy remote work after training, a bonus scheme, and a permanent contract.
- Why this job: Utilise your language skills while enjoying a great work/life balance.
- Qualifications: Fluency in Lithuanian and English, with previous customer service experience preferred.
- Other info: Flexible working hours and a supportive team environment await you!
The predicted salary is between 30000 - 42000 £ per year.
Benefits and Rewards on offer:
- Remote working after training/probation
- Great work/life balance
- Bonus Scheme
- Permanent contract
- Continuous training and development
You will be working for a prestigious company. MTrec Commercial are proudly representing our industry leading client on their search for a Lithuanian Speaker to join their customer service team on a full-time, permanent basis. The role is based on site for the training period and after successful probation you will be offered the opportunity to work from home! The client is open to applicants that have any kind of customer service experience such as Contact Centre, Retail, Hospitality etc.
You must be completely fluent in Speaking, Reading and Writing in both Lithuanian and English. This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, then please apply for an immediate response.
The Role you will be doing:
- Answering inbound calls in Lithuanian and English
- Making outbound calls to clients
- Providing updates and information when required
- Use of in-house system maintaining accurate and detailed records
- Providing an efficient service to clients in a professional and courteous manner
- Always maintaining strict confidentiality and compliance guidelines
- Able to work between 9am - 7pm on a rota basis
About You:
- Fluent/Native/Professional Level of Lithuanian and English are essential
- Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail etc., is preferred, though not essential and full training is provided
- Strong communication skills
- IT literate
- Confident on speaking with clients over the phone
- Team Player and a positive attitude
- Punctual and reliable
Locations
Lithuanian and Russian Speaking Customer Service Advisor in Newcastle upon Tyne, North East employer: MTREC Recruitment
Contact Detail:
MTREC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lithuanian and Russian Speaking Customer Service Advisor in Newcastle upon Tyne, North East
✨Tip Number 1
Get your game face on! When you’re prepping for that interview, think about how you can showcase your language skills and customer service experience. We want to see you shine, so practice answering common questions in both Lithuanian and English.
✨Tip Number 2
Don’t underestimate the power of a good follow-up! After your interview, drop a quick thank-you email to express your appreciation. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. We can help you find insider tips about the company culture and what they value in a candidate. It’s all about making those connections!
✨Tip Number 4
Apply through our website for a smoother process! We’ve got your back, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Lithuanian and Russian Speaking Customer Service Advisor in Newcastle upon Tyne, North East
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in Lithuanian and English, make sure to highlight your language skills right at the top of your application. We want to see how you can use your language abilities to connect with customers!
Tailor Your Experience: Even if your previous jobs weren't in customer service, think about any relevant experiences you have. We love seeing how your background in retail, hospitality, or any other sector can translate into this role. Make it clear how your skills fit the bill!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can be courteous and efficient while also being approachable. Let your personality shine through!
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and get back to you quickly. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at MTREC Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both Lithuanian and English, make sure to practice speaking, reading, and writing in both languages. You could even prepare a few common customer service scenarios in both languages to showcase your skills during the interview.
✨Know the Company Inside Out
Research the company you’re interviewing for. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Questions
Think about typical customer service scenarios and how you would handle them. Be ready to discuss your previous experiences, even if they’re from different sectors like retail or hospitality. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Off Your IT Skills
As the role requires being IT literate, be prepared to discuss any relevant software or systems you’ve used in past jobs. If you have experience with CRM systems or other customer service tools, make sure to highlight that during the interview.
