At a Glance
- Tasks: Handle customer enquiries in Swedish and English, providing top-notch service from home.
- Company: Join a blue-chip company with a fantastic team culture and support.
- Benefits: Enjoy a Monday to Friday schedule, world-class training, and remote work flexibility.
- Other info: Great career growth opportunities and supportive team environment.
- Why this job: Make a real difference in customer experiences while working from the comfort of your home.
- Qualifications: Fluent in Swedish and English with a background in customer service.
The predicted salary is between 25000 - 30000 £ per year.
Rewards and Benefits on offer:
- Working for a blue-chip company with a great team-based culture.
- The role is only working Monday to Friday - no weekends!
- Home based position from day one!
- World class training and development opportunities.
The Company you will be working for:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need, please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants who do not live local to the company site; however, you will be required to travel to the office every 3 to 4 months for training or meetings.
The Role you will be doing:
- Handle inbound calls from consumers and distributors.
- Address customer enquiries via telephone and email in Swedish and English.
- Providing quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on the status of their enquiries.
- Process inbound calls accurately and efficiently.
- Make effective use of down time, by assisting colleagues with other tasks.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Fulfil any other ad-hoc duties.
Working Monday - Friday either 8am - 4pm / 9am - 5pm.
About you:
- Fluent in Swedish and English.
- You must have a customer service background.
- You will be able to provide a courteous and professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers’ problems.
Remote Swedish Speaking Customer Service Advisor in Milton Keynes employer: MTrec Recruitment
MTrec is an exceptional employer, offering a supportive and team-oriented culture that prioritises employee well-being and development. With a focus on work-life balance, this remote position allows you to thrive in a home-based environment while benefiting from world-class training and regular team engagement. Join a blue-chip company that values your contributions and provides the tools necessary for your success.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Swedish Speaking Customer Service Advisor in Milton Keynes
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at MTrec or in the customer service field. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Prepare for that interview like it’s the final exam! Research the company culture and think about how your customer service experience aligns with their values. Be ready to share specific examples of how you’ve gone above and beyond for customers.
✨Tip Number 3
Practice makes perfect! Do some mock interviews with a friend or in front of the mirror. Focus on speaking clearly in both Swedish and English, as this role requires fluency in both languages. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Swedish Speaking Customer Service Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both Swedish and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When you're writing about your previous customer service roles, be specific! Use examples that showcase your ability to handle enquiries and resolve issues. We love seeing how you've made a difference in past positions.
Keep It Professional Yet Friendly:Your application should reflect the positive and professional attitude we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you’re a great fit for our team-focused culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both Swedish and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous customer service experiences in both languages.
✨Know the Company Culture
Research MTrec and understand their team-based culture. Be ready to discuss how you can contribute to a positive team environment and how your values align with theirs. Showing that you fit into their culture can set you apart from other candidates.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might face in this role. Prepare examples of how you've successfully handled similar situations in the past. This will show your problem-solving skills and your ability to provide excellent customer service.
✨Set Up Your Home Office
Since this is a remote position, ensure your home workspace is ready for the interview. A quiet, professional environment will help you focus and present yourself well. Also, check your WiFi connection to avoid any technical issues during the call.
