At a Glance
- Tasks: Handle inbound customer calls and provide top-notch support to Swedish customers.
- Company: Join an award-winning team in a friendly, supportive environment.
- Benefits: Remote work, excellent training, and great career progression opportunities.
- Other info: Flexible hours with a positive, motivated team atmosphere.
- Why this job: Make a real difference in customer experiences while working from home.
- Qualifications: Fluent Swedish and previous customer service experience required.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Swedish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls
- Handling a range of administration tasks
- Delivering a great customer experience for Swedish based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team
The role will be working Monday to Friday either, 8am - 4pm / 9am - 5pm.
The Person:
- Fluent or Professional level Swedish is essential
- Previous customer service experience
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
Remote Swedish Speaking Inbound Customer Service Advisor in Middlesbrough employer: MTrec Recruitment
Join an award-winning team at MTrec Commercial, where you'll thrive in a friendly and supportive work environment that prioritises employee growth and development. With excellent training opportunities and a strong focus on progression, this remote role allows you to balance work and life while being part of a close-knit group dedicated to delivering exceptional customer service to Swedish clients.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Swedish Speaking Inbound Customer Service Advisor in Middlesbrough
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on MTrec Commercial and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your Swedish! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build your confidence and ensure you're ready to impress.
✨Tip Number 3
Show off your customer service experience! During interviews, share specific examples of how you've handled customer queries or complaints in the past. This will demonstrate your ability to deliver a great customer experience.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining the team. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Remote Swedish Speaking Inbound Customer Service Advisor in Middlesbrough
Some tips for your application 🫡
Show Off Your Swedish Skills:Since this role requires fluency in Swedish, make sure to highlight your language skills right at the top of your application. We want to see how you can connect with our Swedish customers, so don’t hold back!
Tailor Your Experience:When you’re writing about your previous customer service experience, be specific! Use examples that showcase your ability to handle calls and resolve issues. We love seeing how you’ve made a difference in past roles.
Keep It Friendly and Professional:Remember, we’re all about creating a friendly team environment. Your application should reflect your positive attitude and motivation. A warm tone can go a long way in showing us you’d fit right in!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your Swedish
Since this role requires fluency in Swedish, make sure you’re comfortable speaking and writing in the language. Practise common customer service phrases and scenarios to show your proficiency during the interview.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle various customer service situations, such as difficult customers or complaints. Prepare specific examples from your past experience that showcase your problem-solving skills and customer-focused attitude.
✨Show Your Motivation and Positivity
During the interview, convey your enthusiasm for the role and the company. Share your desire to succeed and develop within the team, as this aligns with their focus on training and progression opportunities.
