At a Glance
- Tasks: Provide top-notch customer service in Swedish or Norwegian from the comfort of your home.
- Company: Join a blue-chip company with a supportive and team-focused culture.
- Benefits: Enjoy a Monday to Friday schedule, world-class training, and remote work flexibility.
- Other info: Opportunity for career growth with regular training and support from an amazing team.
- Why this job: Make a real difference by helping customers while working in a dynamic environment.
- Qualifications: Fluency in Swedish or Norwegian and a background in customer service required.
The predicted salary is between 25000 - 30000 £ per year.
Rewards and Benefits on offer:
- Working for a blue-chip company with a great team-based culture.
- The role is only working Monday to Friday - no weekends!
- Home based position from day one!
- World class training and development opportunities.
The Company you will be working for:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish or Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. You will be provided with all of the equipment you need; please ensure you have a stable and secure WiFi connection and a suitable work-space from home. We are open to applicants who do not live local to the company site; however, you will be required to travel to the office every 3 to 4 months for training or meetings.
The Role you will be doing:
- Handle inbound calls from consumers and distributors.
- Address customer enquiries via telephone and email in Swedish or Norwegian and English.
- Providing quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on the status of their enquiries.
- Process inbound calls accurately and efficiently.
- Make effective use of down time, by assisting colleagues with other tasks.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Fulfil any other ad-hoc duties.
About you:
- Fluent in Swedish or Norwegian and English.
- You must have a customer service background.
- You will be able to provide a courteous and professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers’ problems.
Remote Swedish/Norwegian Speaking Customer Service Advisor - Remote in Kent employer: MTrec Recruitment
MTrec is an exceptional employer, offering a supportive and team-oriented culture that prioritises employee well-being and development. With a fully remote position that allows for a healthy work-life balance, employees benefit from world-class training opportunities and a commitment to professional growth. The company’s focus on collaboration and customer satisfaction makes it an ideal workplace for those passionate about delivering outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Swedish/Norwegian Speaking Customer Service Advisor - Remote in Kent
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at MTrec. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Practice makes perfect! Before any interviews, do a mock call or role-play with a mate. This will help you get comfortable with handling customer queries in Swedish or Norwegian and boost your confidence.
✨Tip Number 3
Show off your skills! When you get the chance, share examples of how you've provided top-notch customer service in the past. Use specific situations to highlight your problem-solving abilities and teamwork.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Remote Swedish/Norwegian Speaking Customer Service Advisor - Remote in Kent
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in Swedish or Norwegian and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively with our customers!
Tailor Your Experience:When you're writing about your previous customer service roles, be specific! Use examples that showcase your ability to resolve queries and provide excellent service. We love seeing how you've made a difference in past positions.
Keep It Professional Yet Friendly:Your application should reflect the positive and professional attitude we value at StudySmarter. Use a friendly tone while maintaining professionalism to show us you’re a great fit for our team-focused culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at MTrec Recruitment
✨Know Your Customer Service Stuff
Brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled difficult situations or provided exceptional service in the past. This will show that you understand the role and can bring valuable experience to the team.
✨Language Proficiency is Key
Since this role requires fluency in Swedish or Norwegian, make sure you're comfortable speaking in both languages during the interview. Practice answering common customer service questions in your target language to demonstrate your proficiency and confidence.
✨Show Your Team Spirit
This company values teamwork, so be prepared to discuss how you work well with others. Share examples of how you've collaborated with colleagues to solve problems or improve customer satisfaction. Highlighting your team player attitude will resonate well with the interviewers.
✨Prepare for Remote Work Questions
As this is a remote position, expect questions about your home office setup and how you manage your time and tasks from home. Be honest about your workspace and share strategies you use to stay focused and productive while working remotely.
