Import / Export Coordinator

Rewards and Benefits:

• Permanent role
• Monday to Friday working hours
• Bereavement leave
• Company events
• Company pension
• Free flu jabs
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay
• Varied and interesting role
• Excellent company culture

MTrec’s Client Opportunity:

Our client is an established and successful business based in Sunderland. They are looking for an Import / Export Coordinator to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below.

The role you will be doing:

• Coordinate carrier collections for all modes of transport, including, Road, Sea, and Air ensuring timely and efficient despatch.
• Investigating late, delayed, lost, and damaged deliveries and working closely with customer service, providing resolution to customer satisfaction.
• Facilitating claims with couriers and freight forwarders.
• Ensure proof of export is obtained, properly documented, and filed in compliance with shipping regulations.
• Provide accurate and timely freight quotations.
• Preparation of shipping documentation and keeping up to date with country requirements
• Handling inbound telephone calls from couriers and customers addressing queries professionally and efficiently.
• Clearance instructions for imports and consulting with warehouse to schedule deliveries.
• Maintaining and update Shipping database, ensuring all records are accurate and current.

About You:

• Experience working within a shipping or logistics role.
• Proficient in Microsoft software applications.
• Professional telephone manner with excellent verbal communication skills.
• Strong team player with the ability to meet targets and prioritise tasks effectively.
• Exceptional communication and interpersonal skills, fostering strong working relationships.
• Ability to organise workloads effectively to complete within department KPIs.
• Proactive and enthusiastic, with the willingness to learn and develop.
• GCSE’s grade A – C / 9 – 4 for Maths and English.