At a Glance
- Tasks: Handle inbound customer calls and provide top-notch support to French-speaking clients.
- Company: Join an award-winning team in a friendly and supportive environment.
- Benefits: Enjoy competitive pay, training opportunities, and great career progression.
- Other info: Flexible remote/hybrid work with a close-knit team atmosphere.
- Why this job: Make a real difference by delivering excellent customer service while working remotely.
- Qualifications: Fluent French and previous customer service experience required.
French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid
Full time Permanent £23,809 per annum
Company Benefits:- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for French based customers both via email and on the telephone.
- First contact resolution of customers and client’s queries, requests, orders and complaints.
- Provide support to the team.
- The role will be working Monday to Friday 8am – 4pm.
- Fluent or Professional level French is essential.
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Remote French Speaking Inbound Customer Service Advisor in Fife employer: MTrec Recruitment
MTrec Commercial offers an exceptional working environment for the Remote French Speaking Inbound Customer Service Advisor role, featuring a friendly and supportive team culture that prioritises employee development and progression. With industry-leading training and flexible remote/hybrid options, employees can thrive while enjoying the benefits of working with a market leader in customer service, all within easy reach of Newcastle City Centre.
StudySmarter Expert Advice🤫
We think this is how you could land Remote French Speaking Inbound Customer Service Advisor in Fife
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at MTrec Commercial. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try having conversations in French or even role-playing customer service scenarios to boost your confidence.
✨Tip Number 3
Prepare for the interview by researching common customer service scenarios. Think about how you would handle different situations and be ready to share your experiences. We want to see that you’re proactive and solution-oriented!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote French Speaking Inbound Customer Service Advisor in Fife
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about helping our French-speaking customers, make sure to highlight your language skills in your application. Use clear and confident French phrases where appropriate to demonstrate your fluency.
Tailor Your Experience:We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for handling inbound calls and resolving customer queries effectively.
Keep It Friendly and Professional:Our team is all about creating a friendly environment, so let your personality shine through! While keeping it professional, don’t hesitate to show your positive attitude and motivation in your written application.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way for us to see your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in French to boost your confidence.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This will not only help you answer questions but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, such as handling complaints or resolving queries. Prepare specific examples from your past experience that demonstrate your problem-solving skills and customer focus.
✨Show Your Positive Attitude
The company is looking for someone with a motivated and positive attitude. During the interview, let your enthusiasm shine through. Share stories that highlight your dedication to providing excellent customer service and your desire to succeed.
