At a Glance
- Tasks: Manage key accounts, build relationships, and drive business growth through upselling and cross-selling.
- Company: Join a fast-growing recruitment company with a focus on client success.
- Benefits: Competitive salary, bonus scheme, free lunch, 28 days holiday, and birthday off.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact on client relationships.
- Qualifications: Experience in account management or sales, strong communication, and problem-solving skills.
The predicted salary is between 40500 - 49500 £ per year.
- Rewards & Benefits;
- A competitive salary and bonus scheme
- Free lunch
- 28 days holiday (including Bank Holidays)
- Birthday Holiday
- The opportunity to grow fast with a fast-growing company.
- Free on-site parking
- Immediate start date
- The Company you will be working with;
MTrec Recruitment are currently supporting our prestigious client on their search for a proactive and commercially focused
Senior Key Account Manager to join their team on a full-time and permanent basis with the view of taking ownership of the sales function and play a key role in driving the continued growth of the business.
The Role you will be doing;
Customer Relationship Management by segment
- Active management of high value and/or high growth customers to maximise long term value and ensure retention. (one to one contact)
- Active management of high value low growth customers to maximise long term value and ensure retention. (one to one contact)
- Light touch management of mid value customers (limited one to one plus automation)
- Automated management of low value customers
- Intervention management of low value high potential customers (identify potential winners and engage)
- Build specific engagement strategies and plans for each defined segment.
- Account
Growth: Identify and pursue opportunities to grow business with target customers by upselling and cross-selling additional products and services.
Collaborate with customers to identify goals and offer solutions that meet or exceed expectations.
Deliver this growth according to the requirements of the segment.
- Onboarding & Implementation: Guide new clients through the onboarding process, ensuring a smooth transition and setting clear expectations.
Maintain close liaison with NBD team during onboarding process.
- Ensure that service performance is communicated quickly and accurately, so that potential issues can be managed effectively
- Introduce automated engagement strategies to reach smaller customers,
- Problem
Resolution: Address client concerns and resolve issues promptly, acting as an advocate for the client within the organisation.
Proactively identify potential challenges and work with relevant teams to resolve them.
- Account Planning & Reporting: Develop strategic account plans to achieve client and company objectives.
Monitor account performance, analyse data, and create regular reports to track key metrics and provide actionable insights.
- Team
Collaboration: Work closely with sales, marketing, and management to align client strategies and deliver exceptional service.
Share insights and feedback from clients to improve products and processes.
- Administrative
Duties: Maintain up-to-date records of client interactions, sales activities, and account status in CRM systems.
Prepare proposals, presentations, and other documentation as needed.
About You;
- Required Skills and Qualifications
- Attitude: Our customers are the ones who pay our bills and therefore must be treated with the highest respect, we go above and beyond to ensure our customers are happy.
- Experience: Proven experience in account management, sales, or customer service. Industry-specific experience may be preferred, depending on the organisation.
- Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively.
- Relationship-Building: Strong interpersonal skills with a customer-centric approach. Ability to develop trust and rapport with clients at all levels.
- Analytical Thinking: Ability to analyse data, interpret trends, and use insights to drive strategic decisions.
- Negotiation Skills: Confident negotiator with experience in closing deals and managing contract discussions.
- Organisational Skills: Exceptional time management, attention to detail, and the ability to handle multiple accounts or projects simultaneously.
- Problem-Solving: Resourceful and proactive in addressing challenges, resolving conflicts, and finding innovative solutions.
- Technical
Proficiency: Familiarity with Hub Spot both as CRM and automated marketing tool. and Microsoft Office Suite.
Comfort with digital communication tools and reporting platforms.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing client or company needs.
- Key Performance Indicators (KPIs)
Account Managers are often evaluated using a range of quantitative and qualitative KPIs, including:
- Client retention rate
- Absolute retention - (customer still buys)
- Value retention - (customer buys more/higher value)
- Portfolio retention (all customer retention)
- Revenue and GP growth from existing accounts
- Number of upsell/cross-sell opportunities realised
- Ideal Candidate Profile
The ideal Account Manager is an enthusiastic and motivated individual who thrives on building relationships and solving problems.
They bring a balance of strategic thinking and attention to detail, are comfortable with targets and deadlines, and demonstrate empathy, patience, and diplomacy in all client interactions.
A successful Account Manager is proactive, resourceful, and deeply committed to client success.
Key Account Manager in England employer: MTrec Recruitment
MTrec offers an exceptional work environment for Norwegian Speaking Customer Service Advisors, with a strong emphasis on team culture and employee support. Enjoy the benefits of a Monday to Friday schedule, world-class training, and the flexibility of working from home, all while being part of a blue-chip company that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager in England
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Key Account Manager at MTrec Recruitment, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including MTrec Recruitment. Tailor your message to explain why you’re drawn to them and how you can contribute as a Key Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Key Account Manager in England
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for MTrec Recruitment:When writing your cover letter, make sure to tailor your message specifically for MTrec Recruitment. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at MTrec Recruitment
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show MTrec Recruitment that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show MTrec Recruitment that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with MTrec Recruitment’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
