At a Glance
- Tasks: Handle inbound customer calls and deliver exceptional service to French-speaking clients.
- Company: Join an award-winning team in a friendly and supportive environment.
- Benefits: Competitive salary, training opportunities, and great career progression.
- Other info: Enjoy a positive work culture and excellent support for your professional growth.
- Why this job: Make a real difference in customer experiences while working remotely or hybrid.
- Qualifications: Fluent in French with previous customer service experience.
French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid
Full time Permanent £23,809 per annum
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for French based customers both via email and on the telephone.
- First contact resolution of customers and client’s queries, requests, orders and complaints.
- Provide support to the team.
- The role will be working Monday to Friday 8am – 4pm.
The Person:
- Fluent or Professional level French is essential.
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Remote French Speaking Inbound Customer Service Advisor in Derby employer: MTrec Recruitment
MTrec Commercial offers an exceptional working environment for the Remote French Speaking Inbound Customer Service Advisor role, featuring a friendly and supportive team culture that prioritises employee development. With industry-leading training and clear progression pathways, employees are empowered to grow their careers while enjoying the flexibility of remote work and easy access to the office in Newcastle. Join a market leader where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Remote French Speaking Inbound Customer Service Advisor in Derby
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at the company. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock calls or role-plays with a friend. This will help you feel more confident and ready to tackle those customer service scenarios.
✨Tip Number 3
Show off your French skills! If you're fluent, make sure to highlight that during your conversations. Use it when appropriate to demonstrate your ability to connect with French-speaking customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Remote French Speaking Inbound Customer Service Advisor in Derby
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about helping our French-speaking customers, make sure to highlight your language skills in your application. Use clear and confident French phrases where appropriate to show us you’re the real deal!
Tailor Your Experience:We want to see how your previous customer service experience relates to this role. Be specific about your past roles and how they’ve prepared you for handling inbound calls and resolving queries. Make it personal!
Keep It Friendly and Professional:Remember, we’re looking for someone who fits into our friendly team. Use a warm tone in your application that reflects your positive attitude and customer-focused approach. Let your personality shine through!
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in French, so being comfortable with the language will show your confidence and capability.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer-focused attitude.
✨Show Your Motivation and Positivity
During the interview, let your positive attitude shine through. Share your desire to succeed and develop within the company. Employers love candidates who are motivated and eager to grow, so don’t hold back on expressing your enthusiasm for the role!
