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For Companies At a Glance
- Tasks: Liaise with customers on quality issues and drive internal processes to ensure satisfaction.
- Company: Leading manufacturer in the North East with a stable and growing presence.
- Benefits: Excellent salary, pension scheme, and a commitment to health and safety.
- Why this job: Be a key player in enhancing customer quality and driving continuous improvement.
- Qualifications: HND in Electronics and experience in quality management systems.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
The Company
Our client is a market leader in the North East manufacturing sector. They have been very stable through recent times and are now starting to grow; this is the reason they now require a Quality Engineer.
The Role
- The Customer Quality Engineer is to liaise with the customer on quality and technical issues for assigned key customers.
- Managing all quality aspects targeting agreed objectives, supporting customer quality satisfaction.
- Providing service/support on all quality related aspects to the Customer and other interested parties.
- Quality interface to customer, overseeing a high volume of engineering changes.
- Key point of contact for customer returns, complaints and non-conformances and driver of internal processes to closure.
- Leading role for internal and customer quality issues - driving investigation, root cause analysis verifying and validation of corrective actions.
- Involvement in the NPI process verifying specific customer requirements.
- Conducting FAIs.
- Technical support to production on all product quality issues, advising on and carrying out technical component inspection.
- Support Internal Auditing Scheme to ensure internal procedures are being followed and audits are conducted in and closed out in a timely manner.
- Ensuring the QMS is adhered to, identifying continuous improvement opportunities where possible.
- Analysing interested parties KPIs and other available data/metrics to identify improvement areas.
- Periodic evaluation of customer quality performance: focusing on customer complaints, PPM levels, quality of 8D reports.
- Presenting quality metrics at regular business review meetings.
- Respond to supplier quality issues on material.
- Maintaining compliance to accreditations and approvals.
- Any other reasonable duties as required.
The Person
- HND Electronics qualification.
- Strong interpersonal skills, personable, team player and focused.
- Application of quality management systems.
- Experience of Internal Auditing ISO9001.
- Working knowledge of IPC-610.
- Worked within a volume electronics manufacturing environment.
- Computer literate: Microsoft programs.
- High-level of data analytic work.
- Solving tools: Root Cause Analysis, 8D, 5 Why, Fishbone Diagram, Pareto Analysis.
- Commercial awareness.
- Highly developed communication skills at all levels.
The Benefits
- You will be working for a well-established growing employer.
- An excellent salary.
- A good pension scheme.
- A company experiencing continued growth, expansion and investment.
- The company are fully compliant with the latest health and safety requirements for current safe working practices.
Customer Quality Engineer employer: MTREC Recruitment
Contact Detail:
MTREC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Quality Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their quality management systems and be ready to discuss how your skills can help improve customer satisfaction.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be prepared to share examples of how you've tackled quality issues in the past using tools like Root Cause Analysis or 8D reports.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Quality Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Quality Engineer role. Highlight your experience with quality management systems and any relevant qualifications, like your HND in Electronics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality engineering and how you can contribute to our team. Be sure to mention your experience with internal auditing and data analysis, as these are key for us.
Showcase Your Interpersonal Skills: Since this role involves liaising with customers and other teams, it's important to showcase your strong interpersonal skills. Share examples of how you've successfully communicated and resolved issues in past roles. We love a good team player!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our growing team!
How to prepare for a job interview at MTREC Recruitment
✨Know Your Quality Management Systems
Make sure you brush up on your knowledge of quality management systems, especially ISO9001. Be ready to discuss how you've applied these in previous roles and how they relate to the position you're applying for.
✨Prepare for Technical Questions
Expect technical questions related to root cause analysis and problem-solving tools like 8D and Fishbone Diagrams. Have specific examples ready that showcase your experience in these areas, as they will likely want to see how you approach quality issues.
✨Showcase Your Interpersonal Skills
As a Customer Quality Engineer, you'll need strong interpersonal skills. Think of examples where you've successfully liaised with customers or team members to resolve quality issues. Highlight your ability to communicate effectively at all levels.
✨Familiarise Yourself with KPIs
Understand the key performance indicators relevant to customer quality performance. Be prepared to discuss how you've used data analytics to identify improvement areas in past roles, as this will demonstrate your analytical skills and commercial awareness.
