At a Glance
- Tasks: Handle inbound customer calls and provide top-notch support to French-speaking clients.
- Company: Join an award-winning team in a friendly, supportive environment.
- Benefits: Competitive salary, training opportunities, and great career progression.
- Other info: Enjoy a positive work culture with excellent transport links to the office.
- Why this job: Make a real difference in customer experiences while working remotely or hybrid.
- Qualifications: Fluent French and previous customer service experience required.
French Speaking Inbound Customer Service Advisor Newcastle – Remote/Hybrid
Full time Permanent £23,809 per annum
Company Benefits:- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Great progression opportunities!
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in French. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid. You must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for French based customers both via email and on the telephone.
- First contact resolution of customers and client’s queries, requests, orders and complaints.
- Provide support to the team.
The role will be working Monday to Friday 8am – 4pm.
The Person:- Fluent or Professional level French is essential.
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Remote French Speaking Inbound Customer Service Advisor in Belfast employer: MTrec Recruitment
MTrec Commercial offers an exceptional working environment for the Remote French Speaking Inbound Customer Service Advisor role, featuring a friendly and supportive team culture that prioritises employee development. With industry-leading training and clear progression pathways, employees are empowered to grow their careers while enjoying the flexibility of remote work and easy access to the office in Newcastle. Join a market-leading company that values your contributions and fosters a sense of belonging within a close-knit community.
StudySmarter Expert Advice🤫
We think this is how you could land Remote French Speaking Inbound Customer Service Advisor in Belfast
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at MTrec Commercial. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Practice your French! Since this role requires fluency, brush up on your language skills. Try having mock conversations or even role-playing customer service scenarios to get comfortable.
✨Tip Number 3
Show off your personality during interviews! The company values a friendly team environment, so let your positive attitude shine through. Be yourself and let them see how you’d fit into their close-knit team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Remote French Speaking Inbound Customer Service Advisor in Belfast
Some tips for your application 🫡
Show Off Your French Skills:Since this role is all about helping our French-speaking customers, make sure to highlight your language skills in your application. Use clear and confident French phrases where appropriate to show us you’re the real deal!
Tailor Your Experience:When you’re writing your application, don’t just list your previous jobs. Instead, connect your past customer service experiences to what we’re looking for. Show us how your skills can help create a fantastic experience for our customers.
Be Yourself:We love a friendly vibe here at StudySmarter! Let your personality shine through in your application. Share a bit about what motivates you and why you want to join our awesome team. We’re all about finding the right fit!
Apply Through Our Website:To make sure your application gets to us quickly and easily, head over to our website to apply. It’s super straightforward, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at MTrec Recruitment
✨Brush Up on Your French
Since this role requires fluency in French, make sure to practice your language skills before the interview. You might be asked to conduct part of the interview in French, so being comfortable with the language will show your confidence and capability.
✨Know the Company Inside Out
Research MTrec Commercial and their client thoroughly. Understand their values, mission, and what makes them a leader in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and customer-focused attitude.
✨Show Your Motivation and Positivity
During the interview, let your positive attitude shine through. Share your desire to succeed and develop within the company. Employers love candidates who are not only skilled but also enthusiastic about contributing to a friendly team environment.
