At a Glance
- Tasks: Handle inbound calls, assist customers, and manage claims efficiently.
- Company: Award-winning Newcastle-based company with a friendly team culture.
- Benefits: Permanent contract, hybrid working, 25 days holiday, and employee perks.
- Other info: Excellent training provided and opportunities for long-term career progression.
- Why this job: Join a dynamic team and grow your career in customer service.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 31950 - 39050 £ per year.
Rewards and Benefits on offer
You will only be working Monday to Friday, and from the hours of 09:00 – 19:00 .
Though only 8-hour shifts.
You will also be required to work every other Saturday, from 09:00 – 13:00.
- A permanent contract from day one.
- Working with a friendly customer base.
- Superb team culture – everyone is very friendly, warm, and welcoming.
- An excellent training programme for the first 4 weeks.
- Option for hybrid working, following successful completion of probation/training period.
- Newcastle based offices.
- Car Parking facilities onsite.
- 25 days holidays + bank holidays increasing to 28 after 5 years
- Cycle to work scheme
- Free Flu Jabs around flu season for those that wish to have them
- Metro pass season ticket loan
- EAP – Employee Assistance Programme
- Company Pension Scheme
- A very secure, very well-established employer, with long term career progression.
Your New Career Opportunity
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response.
You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career.
The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing
- Managing inbound telephone calls from clients and prospective clients.
- Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium.
- Responding to customer emails.
- Assisting with technical queries.
- Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
- First line response to incoming calls
- Accurately and speedily set up new claims
- Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
- Professional handling of calls to ascertain liability and move forward in a positive manner.
- Record all relevant information to reduce potential costs and identify indemnity concerns.
- Makes outbound calls when appropriate
- Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
- Accurately setting up of new claims with all preliminary tasks completed.
- Proactively manages third party captures.
- Communicates with brokers where necessary.
About you
- Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.
This could be from any office type environment; the business sector is completely open.
- An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
- Confident telephone manner and to be able to present to your customers in a clear and concise manner.
- Strong spoken and written communication skills.
- You must be IT iterate and be able to provide a customer service response via emails where required.
- Key qualities to possess for the role are a positive, friendly and customer orientated attitude
- High attention to detail
- Strong time management and organisational skills
- A pro-active attitude with a self-starter attitude
- You will be looking for a long-term career move
Inbound Call Handler in Wallsend employer: MTrec Recruitment Careers
MTrec Commercial is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, a performance-based bonus scheme, and generous holiday allowances, including the option to purchase additional leave, employees enjoy a healthy work/life balance. The hybrid working model and comprehensive benefits, such as an employee assistance programme and travel schemes, make this an attractive opportunity for law graduates looking to thrive in a dynamic legal environment.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Call Handler in Wallsend
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Call Handler in Wallsend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Recruitment Careers!
How to prepare for a job interview at MTrec Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
