At a Glance
- Tasks: Process customer orders and handle queries in a supportive team.
- Company: Join an industry-leading client with a friendly work environment.
- Benefits: Immediate start, Monday to Friday hours, and easily accessible offices.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Make a difference by supporting blue chip clients and enhancing customer experiences.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 18900 - 23100 £ per year.
Rewards & Benefits on Offer;
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
- Immediate start date
- Monday – Friday working hours
- Friendly and supportive working environment
- You will be working with blue chip clients
- Easily accessible offices
- Working hours;
- Monday – Friday between 8am – 4:30pm
- The Company you will be working with;
MTrec Commercial are proudly representing our industry leading client on their search for an experienced Customer Service Administrator to join their team on a full-time basis.
Please apply for an immediate response!
The Role you will be doing;
- Processing customer orders
- Deal with general queries and redirect to the appropriate department/colleagues where necessary
- Greet visitors
- Answer and direct incoming calls
- General administration tasks such as photocopying, filing and scanning
- Communicating with clients and associates as and when required
- Paperwork/goods flow internal and external
- Enter and extract data from PEPs
- Submitting prescriptive orders and arranging deliver/collection to patient
- Ensure patient confidentiality is maintained xgikmsk
- Support the CS team as and when necessary
- Follow up on progress of orders within Manufacturing
About You;
- Previous customer service and administration experience is essential
- Experience using Microsoft Office packages
- Strong communication skills
- Professional telephone manner
- Good organisational skills
...
Customer Service Administrator in Newcastle upon Tyne employer: MTrec Recruitment Careers
MTrec Commercial is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, a performance-based bonus scheme, and generous holiday allowances, including the option to purchase additional leave, employees enjoy a healthy work/life balance. The hybrid working model and comprehensive benefits, such as an employee assistance programme and travel schemes, make this an attractive opportunity for law graduates looking to thrive in a dynamic legal environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Recruitment Careers!
How to prepare for a job interview at MTrec Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
