Customer Service Representative in Wallsend

Rewards and Benefits on offer:

• You will only be working Monday to Friday, from 09:00 – 19:00, with 8-hour shifts.
• You will also be required to work every other Saturday, from 09:00 – 13:00.
• Working with a friendly customer base.
• Superb team culture – everyone is very friendly, warm, and welcoming.
• An excellent training programme for the first 4 weeks.
• Option for hybrid working, following successful completion of probation/training period.
• Newcastle-based offices.
• Car parking facilities onsite.
• 25 days holidays + bank holidays increasing to 28 after 5 years.
• Company Pension Scheme.
• A very secure, well-established employer, with long-term career progression.

Your New Career Opportunity:

MTrec Commercial is proudly representing our incredibly prestigious, award-winning Newcastle-based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Representative as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer service and can provide a great customer experience, you must be IT literate, experienced in dealing with customers in a professional manner, and able to respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard-working customer service-oriented individuals who are looking for a long-term permanent job opportunity.

The job you will be doing:

• Managing inbound telephone calls from clients and prospective clients.
• Offering appropriate quotations to customers using relevant procedures and systems.
• Relaying this information to the client in a durable and understandable medium.
• Responding to customer emails.
• Assisting with technical queries.
• Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
• First line response to incoming calls.
• Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
• Professional handling of calls to ascertain liability and move forward in a positive manner.
• Record all relevant information to reduce potential costs and identify indemnity concerns.
• Makes outbound calls when appropriate.
• Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.

About you:

• Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office-type environment; the business sector is completely open.
• An essential requirement is being able to demonstrate good longevity and tenure in your job roles.
• Confident telephone manner and able to present to your customers in a clear and concise manner.
• You must be IT literate and able to provide a customer service response via emails where required.
• Key qualities to possess for the role are a positive, friendly, and customer-oriented attitude.
• Strong time management and organisational skills.