At a Glance
- Tasks: Handle customer queries via calls, emails, and live chat while managing finance matters.
- Company: Join a prestigious company with a supportive and friendly work environment.
- Benefits: Enjoy hybrid working, free parking, pension contributions, and an employee assistance programme.
- Other info: Immediate start with great opportunities for career growth.
- Why this job: Make a real difference by providing excellent customer service in a dynamic role.
- Qualifications: Strong attention to detail, communication skills, and experience in a regulated environment.
The predicted salary is between 25000 - 30000 £ per year.
Full time and permanent job opportunity. Hybrid working after 6 months probation. Free on-site parking. Immediate start date. Pension – Employee 5% and Employer 3%. Employee Assistance programme. Supportive and friendly working environment.
The Company you will be working with; Mtrec Commercial are proudly representing our prestigious client on their search for a confident and detail-focused Customer Service Administrator to join their team on a full-time and permanent basis. You’ll handle customer contact, administration finance and fraud-related checks while making sure customers are treated fairly and all work is completed in line with FCA, Consumer Duty and company processes.
The Role you will be doing;
- Handle calls, emails, live chat and administration tasks professionally.
- Manage debt and all finance matters.
- Work with internal teams to support customers and resolve queries efficiently.
- Review fraud reports and identify potential concerns.
- Refer cases, update records and follow cancellation or voidance processes where needed.
- Maintain accurate logs and help spot trends, fraud rings or ghost broker activity.
- Provide excellent service while following FCA, Consumer Duty and Treating Customers Fairly requirements.
About You;
- Strong attention to detail and an analytical approach.
- Confident written and verbal communication skills.
- Good organisation, prioritisation and problem-solving skills.
- Ability to work under pressure and use your own initiative.
- IT confidence and accurate record keeping.
- Experience working within a regulated company.
- A positive, professional and customer-focused attitude.
Customer Service Administrator in Wallsend employer: MTrec Ltd
Join a supportive and friendly working environment as a Customer Service Administrator with Mtrec Commercial, where you will enjoy a full-time, permanent role with hybrid working options after your probation period. Benefit from free on-site parking, a competitive pension scheme, and an Employee Assistance programme, all while contributing to a company that values detail-oriented professionals committed to delivering exceptional customer service in line with FCA regulations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wallsend
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Wallsend
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Ltd:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Ltd!
How to prepare for a job interview at MTrec Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
