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For Companies At a Glance
- Tasks: Engage with customers in Taiwanese and English, generating leads and maintaining records.
- Company: Join a leading customer service company known for its dynamic and supportive culture.
- Benefits: Enjoy remote work, flexible hours, and continuous training opportunities.
- Why this job: Perfect for those wanting to grow their skills in a friendly, professional team environment.
- Qualifications: Fluency in Taiwanese and English, strong communication skills, and a positive attitude required.
- Other info: This is a temporary to permanent position starting around September.
The predicted salary is between 24000 - 36000 £ per year.
MTrec’s New Job Opportunity;
MTrec Commercial are proudly representing our industry leading customer service client in their search for a Taiwanese Speaking Representative. The company are an employer of choice for those seeking an exciting and dynamic role in customer service role, and who are seeking to utilising their customer service skills. The successful candidate will become a part of an organised and efficient team of friendly and professional communication representatives and can develop and grow along with the rest of the team. The position will be fully remote working and is starting around September. If you are a fluent Taiwanese speaker and are looking to progress your skills within this industry, then please apply for an immediate response!
Rewards and Benefits on Offer;
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The opportunity to work with a dynamic and cultured team of professionals
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Working from home opportunity
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A temporary to permanent position
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Flexible working hours
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Continuous training and development
The Job You’ll Do;
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Conduct calls to generate high quality leads in Taiwanese and English.
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Research contacts and consider their requirements prior to communication.
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Acquire, with training, good knowledge of product features and applications and be able to utilise this information efficiently within your communication.
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Understand the needs of the prospective customer and react accordingly.
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Maintain organised and detailed records of customer interactions.
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Support your colleagues and work as a team.
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Deliver a very high standard of quality and professionalism at all times.
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Be available to work Monday to Friday 6am – 10am
About you;
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Full Taiwanese and English Fluency is essential.
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Exceptional communication skills.
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Positive attitude and result driven.
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Good team and interpersonal skills
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Confidence to direct the course of a conversation and handle objections.
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Well-organised and conscientious, with excellent attention to detail
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Ability to quickly learn new processes.
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Taiwanese Speaking Representative employer: MTrec Ltd
Contact Detail:
MTrec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Taiwanese Speaking Representative
✨Tip Number 1
Brush up on your Taiwanese and English communication skills. Since the role requires fluency in both languages, practice speaking with friends or through language exchange platforms to ensure you can handle conversations smoothly.
✨Tip Number 2
Familiarise yourself with common customer service scenarios. Think about how you would handle various customer inquiries or objections, as this will help you demonstrate your problem-solving skills during any interviews.
✨Tip Number 3
Research the company and its products thoroughly. Understanding what they offer will not only help you in conversations but also show your genuine interest in the role and the company during discussions.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Taiwanese Speaking Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Taiwanese and English, as well as any relevant customer service experience. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both languages. Mention specific examples of how you've successfully handled customer interactions in the past.
Highlight Relevant Skills: In your application, emphasise your exceptional communication skills, positive attitude, and ability to work as part of a team. These traits are crucial for the role and should be clearly articulated.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MTrec Ltd
✨Showcase Your Language Skills
Since fluency in Taiwanese and English is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Taiwanese, so practice speaking clearly and confidently.
✨Highlight Your Customer Service Experience
This position focuses heavily on customer service, so make sure to share specific examples from your past experiences. Discuss how you handled challenging situations, maintained professionalism, and achieved positive outcomes for customers.
✨Demonstrate Teamwork Abilities
The company values teamwork, so be ready to discuss how you've successfully collaborated with colleagues in previous roles. Share instances where you supported team members or contributed to group goals, showcasing your interpersonal skills.
✨Prepare Questions About the Role
Interviews are a two-way street, so prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
