IT Engineer in Sunderland

Rewards and Benefits on offer:

• The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement.
• A long-term, permanent position offering stability and career progression.
• Competitive salary and benefits package.
• Private healthcare and health cash plan.
• Company pension scheme.
• 25 days annual leave plus bank holidays.
• Exposure to a wide range of IT systems, technologies, and projects.
• Training and development opportunities.
• A supportive and collaborative working environment.

An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure. This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives. Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.

The Job you will do:

• Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks.
• Diagnose, troubleshoot, and resolve hardware and software issues.
• Manage and escalate IT incidents and change requests via a service desk system.
• Install, configure, and maintain IT hardware and software, ensuring licensing compliance.
• Support onboarding and offboarding activities, including user accounts, devices, and workspace moves.
• Ensure desktops, laptops, and servers are patched in line with compliance requirements.
• Support and deliver IT projects as directed, working with other departments where required.
• Liaise with external suppliers and support partners when necessary.
• Provide support for business systems, including reporting and data outputs.
• Assist with network cabling tasks and infrastructure changes (training provided where required).
• Adhere to IT policies, procedures, and security standards.
• Participate in security awareness and compliance training.
• Report security incidents and non-conformances in line with internal procedures.
• Work within relevant legislation and regulatory frameworks.
• Support internal audits, certifications, and compliance initiatives.
• Undertake occasional out-of-hours work to support project delivery.

About You:

• Proven experience in an IT support or IT engineering role.
• Strong knowledge of Windows desktop and server operating systems.
• Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting.
• Experience installing and supporting servers, including migrations.
• Working knowledge of networking and firewall technologies.
• Familiarity with virtualisation platforms such as VMware or Hyper-V.
• Excellent problem-solving ability with strong attention to detail.
• Self-motivated with a proactive and practical approach.
• Strong organisational, communication, and interpersonal skills.
• Ability to work independently and as part of a wider team.
• Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience.
• A genuine interest in IT and continuous professional development.
• Experience supporting ERP or business-critical systems.
• Exposure to operational or manufacturing-style environments.
• Awareness of cyber security standards and frameworks.
• Experience supporting information security management systems.
• Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent).