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- Tasks: Provide top-notch customer service and manage calls with ease.
- Company: Leading customer service organisation based in Newcastle upon Tyne.
- Benefits: Permanent position with opportunities for professional growth and a supportive team.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Prior customer service experience and strong communication skills required.
- Other info: Perfect for those looking to kickstart their career in a vibrant environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading customer service organization in Newcastle upon Tyne is seeking a Customer Service Advisor to join their dynamic team. In this role, you will provide exceptional customer service, manage calls efficiently, and educate customers on products and services.
The ideal candidate will have:
- Prior customer service experience
- Excellent communication skills
- Proficiency in Microsoft Office
This position offers a supportive team environment and numerous opportunities for professional growth.
Remote Customer Service Advisor - Permanent Growth in Newcastle upon Tyne employer: MTrec Ltd
Contact Detail:
MTrec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Advisor - Permanent Growth in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps us see how you'd fit into our dynamic team.
✨Tip Number 2
Practice your communication skills! Since this role is all about exceptional customer service, try role-playing common scenarios with a friend. This will help you feel more confident when managing calls and educating customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job with us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our supportive team and taking advantage of the growth opportunities we offer.
We think you need these skills to ace Remote Customer Service Advisor - Permanent Growth in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you’ve made a difference in previous roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a personal touch!
Show Off Your Microsoft Office Skills: Since proficiency in Microsoft Office is key for this role, make sure to mention any relevant experience you have. Whether it’s Excel spreadsheets or Word documents, let us know how you’ve used these tools effectively in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at MTrec Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the customer service organisation. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about challenging situations you've faced and how you resolved them. This will demonstrate your ability to manage calls efficiently and provide exceptional service.
✨Brush Up on Microsoft Office
Since proficiency in Microsoft Office is a requirement, make sure you're comfortable with the tools you'll be using. Familiarise yourself with Excel for data management and Word for documentation. You might even want to mention any relevant projects where you used these tools effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional growth, or what a typical day looks like. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.
