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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage high call volumes with a positive attitude.
- Company: Join a prestigious Newcastle-based company with a friendly team culture.
- Benefits: Enjoy great perks like a pension scheme, annual bonuses, and remote work options.
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Customer service experience preferred; strong communication and tech skills are essential.
- Other info: Immediate start with opportunities for career growth and permanent contracts.
The predicted salary is between 28800 - 43200 £ per year.
The Rewards and Benefits on offer:
- Incredibly friendly team working environment
- An excellent Pension scheme
- Annual bonus scheme
- Virtual GP Service
- Great maternity/paternity leave
- Great holiday entitlement
- Training and Development opportunities
- Opportunity for working from home after probation
- Easily Accessible offices
- Immediate Start Date
- The opportunity to secure a permanent contract from day one!
MTrec’s New job opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
- Using your excellent listening and relationship-building skills to provide an outstanding customer service for all
- Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
- Educating customers on the full range of products and services the company offer, and through effective conversation continue the growth of new sales and retention business
- Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally
- Applying your own judgement to appropriately address and resolve customer queries
- Listening to customers personal circumstances to understand their requirements and provide personalised solutions
- Accurately documenting customer interactions, issues, and resolutions within company systems
About you:
- A passion for delivering an excellent customer experience and finding the best outcome for our customers
- Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure
- Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
- Proficiency in technology, including Microsoft Office, is essential. You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities
Customer Service Representative in Newcastle upon Tyne employer: MTrec Ltd
Contact Detail:
MTrec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help us feel more confident and prepared to handle any tricky questions during the interview.
✨Tip Number 3
Don’t forget to highlight your soft skills! Being a great listener and having empathy are key in customer service roles. We should share examples of how we've used these skills in past experiences.
✨Tip Number 4
Apply through our website for a better chance! It shows initiative and gives us a direct line to the hiring team. Plus, we can keep track of our application status easily!
We think you need these skills to ace Customer Service Representative in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to handle high call volumes and provide excellent customer service.
Showcase Your Communication Skills: Since this role is all about engaging with customers, let your written communication shine! Use clear and concise language in your application, and don’t forget to demonstrate your listening skills by addressing the specific requirements mentioned in the job description.
Be Professional Yet Friendly: We love a friendly vibe, so while you want to keep it professional, don’t be afraid to let your personality come through. Show us your passion for customer service and how you can contribute to our amazing team culture!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at MTrec Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, and think about how you can contribute to their customer service goals. This will not only impress the interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a challenging issue. This will demonstrate your ability to provide an outstanding customer experience, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions if needed. It shows that you value communication and are ready to engage with customers effectively.
✨Be Ready for Role-Play Scenarios
Expect to encounter role-play scenarios during your interview, as many companies like to see how you handle real-life customer interactions. Prepare by thinking through common customer queries and how you would respond. This will help you feel more confident and showcase your problem-solving skills.
