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- Tasks: Manage customer calls and emails, providing top-notch service and support.
- Company: Join a prestigious Newcastle-based company with a friendly team culture.
- Benefits: Enjoy 25 days holiday, hybrid working options, and a secure permanent contract.
- Why this job: Be part of a dynamic team with excellent career progression opportunities.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Fantastic training programme and supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Rewards and Benefits on offer:
- Working Monday to Friday, from 09:00 – 19:00 (8-hour shifts).
- Every other Saturday, from 09:00 – 13:00.
- A permanent contract from day one.
- Working with a friendly customer base.
- Superb team culture – everyone is very friendly, warm, and welcoming.
- An excellent training programme for the first 4 weeks.
- Option for hybrid working, following successful completion of probation/training period.
- Newcastle based offices.
- Car Parking facilities onsite.
- 25 days holidays + bank holidays increasing to 28 after 5 years.
- Cycle to work scheme.
- Free Flu Jabs around flu season for those that wish to have them.
- Metro pass season ticket loan.
- EAP – Employee Assistance Programme.
- Company Pension Scheme.
- A very secure, well-established employer, with long term career progression.
Your New Career Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response.
The job you will be doing:
- Managing inbound telephone calls from clients and prospective clients.
- Offering appropriate quotations to customers using relevant procedures and systems.
- Relaying this information to the client in a durable and understandable medium.
- Responding to customer emails.
- Assisting with technical queries.
- Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner.
- First line response to incoming calls.
- Accurately and speedily set up new claims.
- Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits.
- Professional handling of calls to ascertain liability and move forward in a positive manner.
- Record all relevant information to reduce potential costs and identify indemnity concerns.
- Makes outbound calls when appropriate.
- Applies relevant notes to claims so that the next handler is fully aware of salient points of claim.
- Accurately setting up of new claims with all preliminary tasks completed.
- Proactively manages third party captures.
- Communicates with brokers where necessary.
About you:
- Experience within a customer service type background – ideally, we are looking for someone who has worked in an office-based setting and received inbound calls.
- Essential requirement is being able to demonstrate good longevity and tenure in your job roles.
- Confident telephone manner and to be able to present to your customers in a clear and concise manner.
- Strong spoken and written communication skills.
- You must be IT literate and be able to provide a customer service response via emails where required.
- Key qualities to possess for the role are a positive, friendly and customer orientated attitude.
- High attention to detail.
- Strong time management and organisational skills.
- A pro-active attitude with a self-starter attitude.
- You will be looking for a long-term career move.
Customer Service Advisor in Newcastle upon Tyne employer: MTrec Ltd
Contact Detail:
MTrec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like difficult customers or technical queries. Being prepared will boost your confidence and help you shine during the interview.
✨Tip Number 3
Dress the part! Even if the office has a casual vibe, looking smart and professional can make a great first impression. It shows that you take the opportunity seriously and respect the company's environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled calls and emails in the past, so share specific examples that showcase your skills and how you’ve provided a great customer experience.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication reflects the strong spoken and written skills we value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team!
How to prepare for a job interview at MTrec Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, culture, and what makes them stand out in the customer service industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to provide a great customer experience, which is crucial for this role.
✨Practice Your Communication Style
Since the role requires strong spoken and written communication skills, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with presenting yourself in a professional manner.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training programme, team culture, or opportunities for career progression. This not only gives you valuable information but also reinforces your enthusiasm for the position.
