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For Companies At a Glance
- Tasks: Provide outstanding customer service and manage high call volumes with a positive attitude.
- Company: Join a prestigious Glasgow-based company with a friendly team culture.
- Benefits: Enjoy great perks like a pension scheme, annual bonuses, and remote work options.
- Why this job: Kickstart your career in a dynamic environment with excellent training and growth opportunities.
- Qualifications: Customer service experience preferred; strong communication and tech skills are essential.
- Other info: Immediate start with potential for a permanent contract from day one.
The predicted salary is between 30000 - 42000 £ per year.
The Rewards and Benefits on offer:
- Working in a highly regulated industry
- A range of amazing company benefits
- Incredibly friendly team working environment
- An excellent pension scheme.
- Annual bonus scheme
- Virtual GP Service
- Great maternity/paternity leave
- Great holiday entitlement
- Fantastic training and development opportunities
- Opportunity for working from home after probation
- Easily accessible offices.
- Immediate Start Date
- The opportunity to secure a permanent contract from day one!
MTrec’s New Job Opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Glasgow city centre-based client with their plans for growth and expansion for their state‑of‑the‑art customer service operation.
They are now looking to recruit a permanent Insurance Services Customer Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer service and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner, and able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team‑based culture, and huge opportunities to progress and advance your career. The company is looking for committed and hard‑working customer service‑orientated individuals who are looking for a long‑term permanent job opportunity.
The job you will be doing:
- Using your excellent listening and relationship‑building skills to provide an outstanding customer service for all
- Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
- Educating customers on the full range of products and services the company offers, and through effective conversation, continuing the growth of new sales and retention business
- Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally.
- Applying your own judgement to appropriately address and resolve customer queries
- Listening to customers\’ personal circumstances to understand their requirements and provide personalised solutions
- Accurately documenting customer interactions, issues, and resolutions within company systems
About you:
- A passion for delivering an excellent customer experience and finding the best outcome for our customers
- Previous experience in customer service within a call centre is preferred; however, transferable skill sets within an applicable customer service environment are equally valued, e.g., retail, hospitality or leisure.
- Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
- Proficiency in technology, including Microsoft Office, is essential.
- You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities.
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Insurance Services Customer Advisor employer: MTrec Ltd
Contact Detail:
MTrec Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Services Customer Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will boost our confidence and help us articulate our customer service experience clearly.
✨Tip Number 3
Show off our personality! During the interview, let our passion for customer service shine through. A friendly attitude can make a huge difference in how we connect with the interviewer.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us on their radar and show that we’re keen on the role. Plus, it’s a great chance to reiterate why we’d be a perfect fit!
We think you need these skills to ace Insurance Services Customer Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Insurance Services Customer Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering excellent customer service and how your background makes you a great fit for this role. Keep it friendly and engaging, just like our team!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your proficiency in both written and verbal communication. We love seeing candidates who can express themselves clearly and effectively!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get back to you quickly. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at MTrec Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company and its products inside out. Familiarise yourself with their customer service approach and think about how your previous experience can contribute to their goals.
✨Showcase Your Customer Service Skills
Prepare examples from your past roles that highlight your ability to handle customer queries effectively. Think of situations where you turned a negative experience into a positive one, as this will demonstrate your problem-solving skills.
✨Practice Active Listening
During the interview, show that you’re an active listener. Nod, maintain eye contact, and summarise what the interviewer says to confirm your understanding. This will reflect your ability to engage with customers and build relationships.
✨Be Ready for Role-Play Scenarios
Expect to be put in hypothetical customer service scenarios during the interview. Practice responding to common customer issues or complaints, as this will showcase your judgement and ability to provide personalised solutions.