At a Glance
- Tasks: Liaise with clients, manage invoices, and resolve administrative issues.
- Company: Join a prestigious company with a friendly and supportive culture.
- Benefits: Competitive salary, permanent role, and a healthy work/life balance.
- Other info: Great opportunity for personal growth in a vibrant environment.
- Why this job: Be part of a dynamic team while using your bilingual skills.
- Qualifications: Fluent in French and English with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Rewards and Benefits on offer:
- Highly competitive starting salary with an increase after successful probation
- Permanent opportunity
- Friendly and supportive working environment
- Monday – Friday working hours promoting a healthy work/life balance
- Easily accessible offices
The Company you will be working for:
MTrec Commercial are proudly representing our prestigious client on their search for an experienced Commercial Assistant who is bilingual in French and English to join their team on a full time and permanent basis. If you have the required skills and experience then please apply for an immediate response!
The Role you will be doing:
- To liaise between Clients/Freelancer
- To contact customers in relation to payment inquiries
- Enter data into the company software
- To issue, track, process and complete invoices
- Resolving any issues that might arise from events or actions that involve administrative functions, from the sale process to billing of the client.
- The commercial assistant works under the supervision of a manager. Although working under supervision, he or she must possess the ability to work independently.
About You:
- Must be Fluent in French and English
- Able to provide excellent customer service
- Analytical thinking, working under pressure, coping with tight deadlines and very good problem-solving skills are required
- Very good organisational skills
- Attention to detail
- Be open to learn
- Punctuality and a positive attitude
- Advanced multi-tasking and able to work on your own and with others to get things done.
Commercial Assistant - French Speaking in Harrogate employer: MTrec Ltd
MTrec Commercial is an excellent employer, offering a highly competitive salary and a permanent position within a friendly and supportive working environment. With a strong emphasis on work/life balance and opportunities for personal growth, employees can thrive in their roles while enjoying the benefits of easily accessible offices and a collaborative team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Assistant - French Speaking in Harrogate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MTrec Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MTrec Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Assistant - French Speaking in Harrogate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MTrec Ltd:Your cover letter is your chance to shine! Tell us why you want to work at MTrec Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MTrec Ltd!
How to prepare for a job interview at MTrec Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
