The Rewards and Benefits on Offer: * Immediate start available * A competitive basic salary and benefits * 25 days holiday plus BHOLS * Death in Service 2x annual salary * Auto-enrolment pension * Healthcare cash plan. * The chance to gain experience with a rapidly growing blue-chip employer * Free on-site parking MTrec’s New Opportunity: MTrec Recruitment are proudly representing our specialist manufacturing client in their recruitment for a Customer Service Representative. The main focus of the role is to work closely with sales and production teams to create a customer-friendly environment, with the expectation that you are responsible, service-minded and dedicated to providing high-quality service to customers If you meet the person specification below, apply now for an immediate response! The Job you will do: * Providing a highly efficient, service-oriented order fulfilment process for both internal and external sales, including order acceptance; transportation booking/scheduling; shipment documentation provision, in line with customer requirements * Proactively respond to customer queries e.g. order status, order amendments, thereby ensuring a high level of customer service * Monitor customer account and/or order status regularly, resolving problems with potential customer impact e.g. credit blocks, delivery issues * Control the delivery process, preparing associated documentation for goods despatch, booking transportation and agreed lead times * Maintain system housekeeping and admin About you: * Experience in a customer service-focused role, ideally within engineering/manufacturing * Experience in logistics and export documentation is desirable * Experience of handling difficult customers with tact and diplomacy and managing solutions to a satisfactory end for customer. * Excellent communication skills, both written and verbal, including a confident and professional telephone manner. * The ability to work effectively as part of a team and independently when required. * Good IT literacy, with knowledge of common Microsoft Office applications
Customer Service Representative in Washington employer: MTrec Ltd Technical
As a QHSE and Continuous Improvement Manager at our client’s company, you will be part of a dynamic team that prioritises quality and safety in a supportive work environment. The company fosters a culture of continuous improvement, offering ample opportunities for professional growth and development, while also ensuring a strong commitment to employee well-being and safety. Located in a thriving industrial area, this role provides the chance to make a significant impact within a respected organisation known for its dedication to excellence.
